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Based on our record, Freshservice should be more popular than Axence netTools. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Axence Nettols is the best free ping monitoring tool I've found for ad-hoc ping tests. If I need to monitor an end user device or track network equipment while I'm reloading it for an upgrade I'll usually use this. Source: almost 2 years ago
It's called netTools (from a company called Axence). Source: almost 3 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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Basecamp - A simple and elegant project management system.