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AWS Identity and Access Management VS Pointel ID and Access Manager

Compare AWS Identity and Access Management VS Pointel ID and Access Manager and see what are their differences

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AWS Identity and Access Management logo AWS Identity and Access Management

AWS Identity and Access Management enables you to securely control access to AWS services and resources for your users.

Pointel ID and Access Manager logo Pointel ID and Access Manager

Improve your Contact Center Agents productivity with Pointel Automated Provisioning Solution which enables you to manage and automate agents profile and requirement that vary from application to application.
  • AWS Identity and Access Management Landing page
    Landing page //
    2022-02-02
Not present

Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses.

Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact centers helps overcome these challenges and improves agent's productivity.

Pointel ActiveSync (ID and Access Manager) is a web-based automated provisioning solution that automates, moves, changes, adds, and deletes for contact center solutions.

The ActiveSync facilitates automatic provisioning across multiple systems, including Amazon Connect, Genesys Cloud, Oracle Service Cloud, and Salesforce. The Pre-built integration between ticketing systems like HPSM, Service Now, and Remedy reduces provisioning SLAs effectively. Furthermore, it also reduces the total ownership cost and considerable savings on support. Pointel ID and Access Manager provide contact center managers to handle agent licenses, skill configurations, and agent accounts for uninterrupted customer service."

AWS Identity and Access Management features and specs

  • Granular Control
    AWS IAM provides highly granular control over permissions, allowing administrators to fine-tune access policies down to individual actions on specific resources.
  • Scalability
    IAM is designed to scale with your AWS usage, accommodating complex organizational structures and a large number of users without performance degradation.
  • Integration with AWS Services
    Seamlessly integrates with all AWS services, enabling unified access management across the entire AWS ecosystem.
  • Security Features
    Includes advanced security features like multi-factor authentication (MFA), roles, and temporary security credentials to enhance the security of AWS accounts.
  • Audit and Compliance
    AWS IAM provides detailed logging and monitoring capabilities through AWS CloudTrail, facilitating compliance with regulatory requirements.
  • Cost-Effective
    IAM is free of charge, with no additional costs beyond the consumption of AWS resources themselves.

Possible disadvantages of AWS Identity and Access Management

  • Complexity
    The extensive capabilities of IAM can lead to complexity, making it challenging for new users to fully understand and configure permissions effectively.
  • Limited User Interface
    The IAM management console UI can be less intuitive, which may slow down the process of setting up and managing access policies.
  • Initial Setup
    Setting up IAM for a large organization with specific security requirements can be time-consuming and requires careful planning.
  • Learning Curve
    There is a steep learning curve for understanding IAM policies, roles, and their correct implementation, which might require specialized training.
  • Documentation Complexity
    While extensive, AWS documentation for IAM can sometimes be overwhelming and complex, making it difficult to find specific information quickly.

Pointel ID and Access Manager features and specs

  • Audit Management
  • Real-time Monitoring
  • Alerts & Notifications
  • Ad hoc reporting
  • Export to PDF

AWS Identity and Access Management videos

+ Add

AWS re:Inforce 2023 - A first-principles approach: AWS Identity and Access Management (IAM) (IAM201)

More videos:

  • Review - AWS Identity and Access Management (IAM) Basics | AWS Training For Beginners

Pointel ID and Access Manager videos

No Pointel ID and Access Manager videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to AWS Identity and Access Management and Pointel ID and Access Manager)

AWS Identity and Access Management

Pointel ID and Access Manager

Identity And Access Management
95 95%
Identity And Access Management
5% 5
Identity Provider
97 97%
Identity Provider
3% 3
SSO
96 96%
SSO
4% 4
Cloud Computing
100 100%
Cloud Computing
0% 0

User comments

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Social recommendations and mentions

Based on our record, AWS Identity and Access Management seems to be more popular. It has been mentiond 59 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AWS Identity and Access Management mentions (59)

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Pointel ID and Access Manager mentions (0)

We have not tracked any mentions of Pointel ID and Access Manager yet. Tracking of Pointel ID and Access Manager recommendations started around Aug 2021.

What are some alternatives?

When comparing AWS Identity and Access Management and Pointel ID and Access Manager, you can also consider the following products

Okta - Enterprise-grade identity management for all your apps, users & devices

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

OneLogin - On-demand SSO, directory integration, user provisioning and more

LoginRadius Authentication - Secure and robust authentication, SSO with user management

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