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Avaya BCM VS NICE inContact

Compare Avaya BCM VS NICE inContact and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Avaya BCM logo Avaya BCM

Our objective is to ensure that our customers get the greatest value for their investment in Avaya - Managed by Avaya's Award Winning support team.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Avaya BCM Landing page
    Landing page //
    2023-07-11
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Avaya BCM videos

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NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Avaya BCM and NICE inContact)

Avaya BCM

NICE inContact

Last Mile Delivery Solution
100 100%
Last Mile Delivery Solution
0% 0
Communication
0 0%
Communication
100% 100
Shipping and Tracking
100 100%
Shipping and Tracking
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Avaya BCM and NICE inContact

Avaya BCM Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Avaya BCM and NICE inContact, you can also consider the following products

PackageX Receive - PackageX Receive digitizes package-receiving operations and delivers world-class package management solutions.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Notifii - Cut down on company overhead one package at a time - manage your company's deliveries with Notifii Track!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Envoy Deliveries - Manage office deliveries simply by snapping a photo.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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