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Assembled.com VS Jira

Compare Assembled.com VS Jira and see what are their differences

SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. featured
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Assembled.com logo Assembled.com

A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Jira logo Jira

The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.
Not present
  • Jira Landing page
    Landing page //
    2023-10-09

Assembled.com features and specs

  • Workforce Management
    Assembled.com offers comprehensive workforce management tools, helping businesses efficiently manage scheduling, forecasting, and real-time analytics.
  • User-Friendly Interface
    The platform features an intuitive and easy-to-navigate interface, reducing the learning curve for new users.
  • Integration Capabilities
    Assembled.com supports integrations with popular communication and customer support platforms, enhancing its functionality and ease of use.
  • Scalability
    The platform can cater to the needs of both small businesses and larger enterprises, allowing for scalability as the organization grows.
  • Customer Support
    Assembled.com is known for its responsive and helpful customer support team, assisting users in resolving any issues quickly.

Possible disadvantages of Assembled.com

  • Pricing
    Some users may find Assembled.com's pricing to be on the higher side, especially small businesses with tight budgets.
  • Customization Limitations
    While the platform is robust, some users may find limitations in customization options to tailor the solution to specific business needs.
  • Feature Set Complexity
    The vast array of features can be overwhelming for new users, requiring time and training to fully leverage the platform's capabilities.
  • Dependency on Integrations
    Organizations heavily reliant on specific integrations may face challenges if the platform temporarily loses compatibility with those third-party tools.
  • Learning Curve for Advanced Features
    While basic functions are user-friendly, mastering advanced features may require significant effort and prolonged usage.

Jira features and specs

  • Robust Feature Set
    Jira offers a comprehensive suite of tools for project management, including issue tracking, agile reporting, and workflow automation, which can handle both small and large projects effectively.
  • Customizability
    Organizations can customize Jira extensively, tailoring workflows, fields, and issues to meet their specific requirements, which enhances productivity and alignment with business processes.
  • Integration Capabilities
    Jira integrates seamlessly with other Atlassian products like Confluence, Bitbucket, and more, as well as third-party tools such as GitHub and Slack, ensuring a connected and efficient workflow.
  • Agile Methodologies Support
    With built-in support for Scrum, Kanban, and other agile frameworks, Jira helps teams to manage their agile processes efficiently, offering features like sprint planning, backlog grooming, and burndown charts.
  • Strong Community and Support
    Jira has a large, active user community and extensive documentation, along with professional support options, which can be invaluable in troubleshooting and optimizing its use.
  • Comprehensive Task Management
    Jira Core provides a robust set of features for managing tasks and projects, including customizable workflows, forms, and dashboards, which are beneficial for tracking progress and enhancing productivity.
  • Integration with Other Atlassian Products
    It integrates seamlessly with other Atlassian tools like Confluence, Bitbucket, and Trello, enabling streamlined collaboration and improved visibility across teams.
  • Customizable and Flexible
    Jira Core allows a high degree of customization for workflows, task types, and notifications, making it adaptable to various business processes and team needs.
  • Scalability
    It supports scalability, which makes it suitable for both small-scale teams and large enterprises, evolving as the organization grows.
  • Strong Reporting Capabilities
    The software offers comprehensive reporting tools to gain insights into project progress and team performance, helping in making informed decisions.

Possible disadvantages of Jira

  • Complexity
    Due to its extensive feature set and customizability, Jira can be overly complex for new users or small teams, requiring a steep learning curve and potentially making simple tasks time-consuming.
  • Cost
    While Jira provides robust features, it comes at a cost. Subscription fees can be high, especially for larger teams or organizations requiring advanced capabilities.
  • Performance Issues
    On occasion, users might experience performance issues, particularly with large datasets, causing slowness and reduced efficiency in managing tasks.
  • Overhead
    Maintaining and configuring Jira can require significant administrative overhead, needing dedicated resources to manage its setup, customization, and updates.
  • User Interface Complexity
    While powerful, Jira's user interface can be overwhelming and cluttered, which may hinder usability and speed for those not already familiar with the platform.
  • Complexity for New Users
    Jira Core's wide range of features and customization options can be overwhelming for new users, leading to a steep learning curve.
  • High Configuration Overheads
    Setting up and configuring the software to fit specific project needs can be time-consuming, especially for teams without dedicated administrative resources.
  • Cost Considerations
    For smaller teams or organizations with limited budgets, the costs associated with Jira Core licenses and potential add-ons might be a constraint.
  • Limited by Internet Connectivity
    As a primarily cloud-based solution, its functionality can suffer in environments with poor or inconsistent internet connectivity.

Analysis of Jira

Overall verdict

  • Jira is generally considered a strong choice for organizations seeking a comprehensive and flexible project management tool, especially those in software development. However, it can be complex and may have a steep learning curve for new users, which can be a drawback for some teams.

Why this product is good

  • Jira by Atlassian is highly regarded due to its robust set of features tailored for software development and project management. It offers extensive customization options, effective tracking capabilities, and seamless integration with other tools, particularly within the Atlassian suite. Its flexibility allows teams to adapt workflows to suit their processes, making it a versatile option for various project management needs.

Recommended for

    Jira is recommended for software development teams, agile project management enthusiasts, companies that require detailed workflow customization, and organizations already using other Atlassian products seeking seamless integration.

Assembled.com videos

+ Add

Announcing new features: Team Performance

Jira videos

+ Add

Jira Core Walkthrough and Review

More videos:

  • Review - (2018) The NEW Jira Begins Now - Modern Software Development
  • Review - JIRA Core: Business Team Use Cases
  • Demo - JIRA in a Nutshell demo video
  • Review - (Re)Discover JIRA Core: Tricks That Make a BIG Difference - Atlassian Summit 2016

Category Popularity

0-100% (relative to Assembled.com and Jira)

Assembled.com

Jira

Employee Scheduling
100 100%
Employee Scheduling
0% 0
Project Management
1 1%
Project Management
99% 99
Customer Support
100 100%
Customer Support
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Assembled.com and Jira

Assembled.com Reviews

We have no reviews of Assembled.com yet.
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Jira Reviews

  1. Luminous Valentine
    my experience

    Jira may be extremely sluggish and require a large amount of memory on the client side.

    👍 Pros:    Affordable price|Affordable
    👎 Cons:    Super simple|Scalable
10 Best Canny Alternatives and Competitors in 2025
Jira is an issue-tracking tool that flags and tracks bugs, creates product roadmaps, and collects user insights. Beloved by SaaS companies and startups, it’s a great tool for gathering and analyzing what your customers say about your products. Plus, it highlights areas for improvement to target pressing issues instantly. ✍️
Source: clickup.com
25 Best Asana Alternatives & Competitors for Project Management in 2024
Jira is a bug-tracking and project software. Compared to Asana, it’s geared towards agile teams and technical power users. With advanced reporting options, including user workload, average issue age, and recently created issues, project managers can make informed decisions to plan smarter sprints.
Source: clickup.com
The 10 best Asana alternatives in 2024
Unlike Asana, Jira was built specifically for teams that use Scrum and Agile workflows. When you sign up, you'll answer a few questions about your preferred methodologies, project types, and deadlines. Then, Jira will suggest a project template and methodology to fit your team's needs.
Source: zapier.com
16 Best Asana Alternatives of 2024 (Free + Paid)
Jira is a software product of Atlassian and is often used for tracking issues in software development. But Jira has grown to be used outside of the IT segment for tracking a range of issues, tasks and work items. What it might lack in features is made up on the Atlassian Marketplace where many plugins can be purchased to extend the tool’s features.
Source: www.projectmanager.com
The Ultimate List of 20 Best AI Work Management Tools
Atlassian Intelligence (preregistration): Jira leverages artificial intelligence to automate various tasks, including summarizing meeting minutes, answering questions, converting natural language queries into JQL or SQL, and offering instant assistance through virtual agents in Slack and Microsoft Teams, accelerating work and enhancing user experience.
Source: ppm.express

Social recommendations and mentions

Based on our record, Assembled.com seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Assembled.com mentions (1)

  • Ask HN: Who is hiring? (April 2024)
    Assembled (https://assembled.com/) | San Francisco, CA | Software engineer -- AI & New Products We're hiring a frontend focused engineer to join our New Products Team. You'd be one of the first engineers working on our AI product that assists customer support agents and automates common workflows. You'd report into me (CTO & Co-founder) and would get to shape the early stages of development on the product. Read... - Source: Hacker News / about 1 year ago

Jira mentions (0)

We have not tracked any mentions of Jira yet. Tracking of Jira recommendations started around Mar 2021.

What are some alternatives?

When comparing Assembled.com and Jira, you can also consider the following products

TimeRite - TimeRite is the best Workforce Management solutions typically used in Oil & Gas and Engineering industry to track and optimize time for your crew.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

injixo - injixo is a cloud-based workforce management software for call centers.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Basecamp - A simple and elegant project management system.

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