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Aspect Prophecy VS PlayVox

Compare Aspect Prophecy VS PlayVox and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Aspect Prophecy logo Aspect Prophecy

Aspect Prophecy is a powerful, entirely standards-based platform for speech, IVR, and SIP VoIP...

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • Aspect Prophecy Landing page
    Landing page //
    2023-04-17
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

Aspect Prophecy videos

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PlayVox videos

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Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to Aspect Prophecy and PlayVox)

Aspect Prophecy

PlayVox

Communication
19 19%
Communication
81% 81
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Work Management
0 0%
Work Management
100% 100
Call Center Software
100 100%
Call Center Software
0% 0

User comments

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What are some alternatives?

When comparing Aspect Prophecy and PlayVox, you can also consider the following products

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Avaya Voice Portal - Voice Portal delivers on industry leading IT fit, reliability, scalability and manageability.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Asterisk - An open source telephony switching and private branch exchange service for Linux.

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