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LibreOffice - Writer - Open-source cross-platform word processor.
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
Microsoft Word - Microsoft Word is a commercial word document processor for Windows.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Google Docs - Create a new document and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Docs to edit Word files. Free from Google.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.