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AnswerConnect VS Gorgias

Compare AnswerConnect VS Gorgias and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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AnswerConnect logo AnswerConnect

24/7 Live Call Answering Service

Gorgias logo Gorgias

Gorgias is a helpdesk built to provide great support at scale.
  • AnswerConnect Landing page
    Landing page //
    2022-07-08

AnswerConnect is a live answering service based in US. Never miss a customer with our professional receptionists

A real receptionist beats voicemail, every time - that's why our customer service experts are available 24/7.

We can handle your overflow calls, your after-hours calls, or every single one of your calls.

  • Gorgias Landing page
    Landing page //
    2023-10-07

AnswerConnect features and specs

  • 24/7 Live Answering: Yes
  • Virtual Receptionist: Yes
  • 24/7 Live Chat Answering: Yes
  • Appointment Setting and Taking: Yes
  • Bilingual Answering: Yes
  • Call Transfer and Forwarding: Yes
  • After Hours Answering: Yes
  • Lead Capture & Qualification: Yes

Gorgias features and specs

No features have been listed yet.

AnswerConnect videos

+ Add

Virtual Business Answering Service Solutions - AnswerConnect

More videos:

  • Review - CCH® AnswerConnect - What is the 360° View?

Gorgias videos

+ Add

GORGIAS SUPPORT & LIVE CHAT SHOPIFY APP - Honest Review by EcomExperts.io

More videos:

  • Demo - Gorgias software review and demo
  • Demo - Gorgias Demo: Explained in 5 Minutes or Less | Ecommerce Tech

Category Popularity

0-100% (relative to AnswerConnect and Gorgias)

AnswerConnect

Gorgias

Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Support
15 15%
Customer Support
85% 85
Help Desk
15 15%
Help Desk
85% 85
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100

User comments

Share your experience with using AnswerConnect and Gorgias. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare AnswerConnect and Gorgias

AnswerConnect Reviews

We have no reviews of AnswerConnect yet.
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Gorgias Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Some live chat and CRM companies focus on specific industries or offer tools that go beyond chat widgets and customer communication. Gorgias is one of the most focused and utility-rich options, although it’s a more expensive ManyChat alternative. You can also connect your Facebook Messenger to your Gorgias account and keep the customer conversations in one place.
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Gorgias is a Shopify live chat and a CRM that features several different analytical and lead qualification features meant to bolster customer relations. In addition, these features increase bottom lines directly with sales-oriented reporting dashboards.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Gorgias has carved out a niche for itself as the customer service software for ecommerce. It can connect with major platforms Shopify, Magento, and BigCommerce. More than 8,000 direct-to-consumer brands use Gorgias, including Timbuk2, Steve Madden, and Marine Layer.
Source: krisp.ai
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Gorgias also differs in its pricing. Rather than charging per agent per month, like other help desk apps, Gorgias just charges a flat rate for the month that starts from $60/month. This means you can have an unlimited amount of agents using the software, all for the same price. This either makes it more affordable or more expensive, depending on how many agents you were...
Source: www.ltvplus.com

Social recommendations and mentions

Based on our record, Gorgias seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AnswerConnect mentions (0)

We have not tracked any mentions of AnswerConnect yet. Tracking of AnswerConnect recommendations started around Mar 2021.

Gorgias mentions (2)

  • Getting Started with Shopify Webhooks
    These are fired when a customer creates or updates an issue (complaint or comment) relating to the service they got from your store on Shopify. The two events under this category are disputes/create and disputes/update. One use case for these events is to create and update issues on an external issue tracker like Gorgias. Services like Gorgias have more customer support features built-in than what is available on... - Source: dev.to / over 2 years ago
  • Ask HN: Who is hiring? (July 2021)
    Gorgias | Engineering | Full-time | Worldwide (offices in SF and Paris) | Remote friendly At Gorgias (https://gorgias.com) we build the e-commerce help desk that turns customer service into a profit center. - Source: Hacker News / almost 3 years ago

What are some alternatives?

When comparing AnswerConnect and Gorgias, you can also consider the following products

Peak Support - Peak Support is a website that is introduced for the rapid growth of business processes and customer service, making high-ranked business companies and organizations maximize their productivity or marketing campaigns.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Abby Connect - Abby Connect is the top-rated, US-based virtual receptionist team with elite training, custom call handling, free extended hours, and a 14-day free trial.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Helpware - Amazing Customer Experiences. Together.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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