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Analytic Call Tracking VS Pointel DCCM

Compare Analytic Call Tracking VS Pointel DCCM and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Analytic Call Tracking logo Analytic Call Tracking

Stop wondering what made the phone ring and start Analytic Call Tracking!

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Analytic Call Tracking Landing page
    Landing page //
    2023-02-14

Connect the dots between marketing campaigns and inbound phone calls... know what's ACTUALLY making the phone ring and if they are converting to appointments and sales

  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Analytic Call Tracking

Website
analyticcalltracking.com
Pricing URL
Official Analytic Call Tracking Pricing
$ Details
freemium $29.0 / Monthly (Starter - 15 Campaigns - 1,000 Calls - 13 mo retention)
Platforms
Browser
Release Date
2012 March
Edit details

Pointel DCCM

Website
pointel.com
Pricing URL
-
$ Details
-
Platforms
Windows Browser iOS
Release Date
-
Edit details

Analytic Call Tracking features and specs

  • Inbound call tracking: Yes
  • Outbound calling: Yes
  • Send and Receive SMS: Yes
  • Dynamic number insertion: Yes
  • Local Lead Gen Client Invoicing: Yes
  • Pay Per Call: Yes
  • Twilio Integration: Yes
  • Unlimited Users: Yes
  • Call Forwarding: Yes
  • Call Whisper: Yes
  • Round Robin: Yes
  • Simul Ring: Yes
  • Advanced call flow with IVR: Yes
  • Open / Close Call Routing: Yes
  • Press 1 to connect: Yes
  • Call disposition tagging: Yes
  • Call Notes: Yes
  • Source tracking: Yes
  • Keyword tracking: Yes
  • Browser phone: Yes
  • On demand reports: Yes
  • Scheduled reports: Yes
  • White-label: Yes
  • Custom domain: Yes
  • Google Ads Integration: Yes
  • Google Analytics Universal: Yes
  • Zapier: Yes
  • Custom webhooks: Yes
  • Stripe integration: Yes
  • Paypal integration: Yes
  • Pay per call invoicing: Yes

Pointel DCCM features and specs

No features have been listed yet.

Analytic Call Tracking videos

+ Add

Analytic Call Tracking Review and Tutorial

More videos:

  • Review - Analytic Call Tracking Review- Jeff Knollenberg
  • Review - Analytic Call Tracking Review- Jerry Poynter

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Analytic Call Tracking and Pointel DCCM)

Analytic Call Tracking

Pointel DCCM

Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
CRM
100 100%
CRM
0% 0
Communication
67 67%
Communication
33% 33

User comments

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What are some alternatives?

When comparing Analytic Call Tracking and Pointel DCCM, you can also consider the following products

Clixtell - Clixtell is a world leader in providing cutting edge solutions for call tracking & analytics, detecting & preventing Google Ads & Bing Ads click fraud activity and website video recording.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

WhatConverts - See What Marketing Converts. One place to Track, Manage and Report Leads. Track conversions and leads from Phone Calls, Web Forms and Chats.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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