Software Alternatives, Accelerators & Startups

Ameyo Video Contact Center VS Smart Queue by AVOXI

Compare Ameyo Video Contact Center VS Smart Queue by AVOXI and see what are their differences

Ameyo Video Contact Center logo Ameyo Video Contact Center

Video Contact Center to humanize contact center, build trust, grow sales, identify issues and resolve them faster, improve CSAT rate, and more with a live video chat!

Smart Queue by AVOXI logo Smart Queue by AVOXI

Virtual contact center software
  • Ameyo Video Contact Center Landing page
    Landing page //
    2023-01-10

Ameyo launches Video Contact Center to fill the gap of physical interaction in the pandemic times. Businesses often come across situations where their customers prefer a face to face conversation with skilled professionals. Due to the pandemic, such businesses have seen an unprecedented fall. Other communication channels are not capable of building trust and guide customers while being able to analyze their facial expressions and gestures. Ameyo’s Video Contact Center Software makes it absolutely hassle-free to connect with your customers via a live video chat to increase sales as well as to grow sales. The software has features like easy video call scheduling, video chat ticking, real-time monitoring, and co-browsing where data security is in the first place. For instance, it simplifies the process of helping your bank customers to fill up complex forms by allowing agents to co-browse and sharing the same screen. However, the access control is taken extra care of by adhering to the security compliances. Also, stringent monitoring capabilities make it different from other video conferencing tools. It lets you analyze and monitor agents’ performance and productivity with live chat monitoring.

Benefits of Ameyo Video Contact Center-

1- Cost reduction by replacing physical meeting 2- Increase First Call Resolution and NPS 3- Make calls even at low internet bandwidth of 150 Kbps 4- PCI DSS compliant and ISO 27001 & ISO 27018 certified

  • Smart Queue by AVOXI Landing page
    Landing page //
    2023-06-17

Ameyo Video Contact Center features and specs

  • Video chat: Yes
  • Video Sharing: Yes
  • Schedule Video Calls: Yes
  • Co-browsing: Yes
  • Screen sharing: yes
  • Video Chat Ticketing: Yes
  • Real-time Monitoring: Yes

Smart Queue by AVOXI features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to Ameyo Video Contact Center and Smart Queue by AVOXI)
Communication
54 54%
46% 46
Call Center Software
45 45%
55% 55
Cloud Contact Center
100 100%
0% 0
SaaS
0 0%
100% 100

User comments

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What are some alternatives?

When comparing Ameyo Video Contact Center and Smart Queue by AVOXI, you can also consider the following products

Bright Pattern - Bright Pattern provides multichannel cloud contact center software enabling rich customer experiences across popular channels.

RingCentral Contact Center - The Collaborative Contact Center solution from the industry

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

O-Valet - Valet Parking Software for Hotels, Airports, Casinos, Hospitals, and Restaurants. Interfaces with all Hotel PMS Systems, Parking Equipment and Management Software, and Loyalty Programs

JustCall - The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call.

ParkAlto - ParkAlto is a website content management and booking system that manages & reports on all aspects of web and social marketing.