Based on our record, Freshservice should be more popular than Ambar. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I don't need any other features (other than batch uploading). The best ones I've found so far are Ambar, I, librarian, and Lodestone with their multiple 'snippet' search functionality, however for various reasons they won't work with my use case.[1]. Source: almost 3 years ago
Ambar - Document Search Engine · An open-source document search engine with automated crawling, OCR, tagging and instant full-text search. Source: about 3 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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Algolia - Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.
Redmine - Flexible project management web application
Swiftype - The simplest way to add search to your website or application. Sign up for free.
Basecamp - A simple and elegant project management system.