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Agile CRM VS HelpScout

Compare Agile CRM VS HelpScout and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Agile CRM logo Agile CRM

Agile CRM (Customer relationship management) features modern CRM with marketing automation, social suite & web analytics, allowing small businesses to sell and market like the Fortune 500.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Agile CRM Landing page
    Landing page //
    2022-04-13
  • HelpScout Landing page
    Landing page //
    2023-07-14

Agile CRM videos

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Agile CRM vs. HubSpot

More videos:

  • Review - Agile CRM review, What's the best CRM?
  • Review - Agile CRM Product Overview

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Agile CRM and HelpScout)

Agile CRM

HelpScout

CRM
100 100%
CRM
0% 0
Help Desk
0 0%
Help Desk
100% 100
Sales
100 100%
Sales
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Agile CRM and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Agile CRM and HelpScout

Agile CRM Reviews

Top 21 Salesforce’s Competitors and Alternatives
Agile CRM provides sales and marketing automation. It offers robust features for managing the entire customer lifecycle. Unlike Salesforce, Agile CRM is designed with SMBs in mind. The company has around 300 employees and more than 20,000 customers.
Source: bstrategyhub.com
Best Call Center Software: The Complete List (2020 Update)
Agile CRM is an all-in-one CRM software with telephony as one of its features. One-click calling, call scripts and voicemail automation is possible in addition to all the necessary CRM features that it already has.
Source: biz30.timedoctor.com
Agile CRM as an ActiveCampaign Alternative
As an ActiveCampaign alternative, Agile CRM proves strongest with its integrated sales, marketing, and service capabilities.
Source: www.agilecrm.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout should be more popular than Agile CRM. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Agile CRM mentions (1)

  • 11 Reasons for Why you Need to Invest in Customer Engagement Platform
    Agile CRM software is a cloud-based customer relationship management software. The application software is designed to handle customer relationship services for small and medium enterprises. Tools such as;. Source: almost 2 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Agile CRM and HelpScout, you can also consider the following products

Zoho CRM - Omnichannel CRM for Businesses of all sizes

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Copper - Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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