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Addigy VS Freshservice

Compare Addigy VS Freshservice and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Addigy logo Addigy

The Most Powerful Apple Device Management Tool for MSPs and IT Teams | Effortlessly manage macOS, iOS, iPadOS and tvOS devices across multiple clients and locations.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Addigy Landing page
    Landing page //
    2023-04-29

Addigy is a cloud-based IT management platform to manage and secure Apple devices. The only multi-tenant Apple device management and mobile device management (MDM) solution built for both MSPs and enterprise IT teams, Addigy provides IT admins with real-time device access, zero-touch deployment, asset management, monitoring and automated remediation, instant remote control, software deployment, always-on compliance, patch management, and more.

At Addigy, we strive to simplify Apple IT management so that any IT admin can easily manage and secure the Apple devices in their managed networks, regardless of their level of Apple expertise. Our mission is simple – we are extraordinarily focused on helping you succeed with Apple device management.

Get simple month-to-month pricing with no contract required + access to every Addigy feature with no additional or hidden costs.

  • Freshservice Landing page
    Landing page //
    2023-06-09

Addigy features and specs

  • Cloud-based: So there’s no need to maintain your own infrastructure or servers
  • Multi-tenant: To easily manage multiple organizations
  • Automated Device Enrollment: For seamless onboarding of devices out-of-the-box
  • macOS Agent: More than simply MDM, the Addigy macOS agent allows you to work with macOS devices as if you’re sitting at the keyboard
  • Zero Touch Deployment: With Apple Business Manager and Apple School Manager integration
  • Real-Time Device Management: Get real-time access to every device
  • PPPC Profiles Distribution: Automatically generate the necessary PPPCs to deploy with the custom software you need to deliver
  • OS Patch Management: Quickly review relevant updates and keep devices up-to-date
  • Automated System Updates: Seamlessly rollout new OS across your fleet at a scheduled time
  • Software Deployment: Deploy almost any software or settings to one or more managed devices at the same time
  • Unlock Devices: Unlock devices remotely
  • Automated Maintenance: Run regular maintenance tasks automatically on a predetermined schedule
  • LiveDesktop: Create a secure, remote live session with a Mac without end-user interaction or approval
  • Self Service: Allow end-users to install admin-approved applications, run pre-loaded scripts, request support, and get notifications for maintenance
  • Identity Management: Access to Addigy and macOS devices for users with already familiar and secure identity provider credentials (supports Okta, Google, AzureAD, O365, and SAML based providers)
  • Third-Party Patch Management: Keep commonly used third-party applications patched automatically
  • Public Software Catalog : Access and deploy commonly used third-party applications with just a few clicks
  • Remote Access: Immediately launch a remote control session with a managed device
  • Remote Terminal: Launch terminal access with a single click with LiveTerminal
  • Remote Monitoring: Monitor for anything that falls outside of your security standard
  • Automated Remediation: Resolve monitoring issues automatically
  • Group Policies: Create, configure, deploy and delete policies quickly and easily

Freshservice features and specs

No features have been listed yet.

Addigy videos

+ Add

3-Minute Overview

More videos:

  • Review - Ben Greiner Shares Why Addigy is the Best Apple Device Management Platform for MSPs
  • Tutorial - Timelapse of Zero Touch Deployment with Addigy Identity

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You

Category Popularity

0-100% (relative to Addigy and Freshservice)

Addigy

Freshservice

Monitoring Tools
38 38%
Monitoring Tools
62% 62
Project Management
0 0%
Project Management
100% 100
IT Management
23 23%
IT Management
77% 77
Office & Productivity
100 100%
Office & Productivity
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Addigy and Freshservice

Addigy Reviews

8 Best Miradore Alternatives (In-Depth Comparison)
Addigy is cloud-based mobile device management for the enterprise, education, and managed service providers. It lets you manage macOS, iOS, iPad, and iOS devices across multiple locations.
Source: www.zluri.com

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Addigy should be more popular than Freshservice. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Addigy mentions (7)

  • Cafecito Break with Addigy: Top 10 Features You Should Look for in an MDM
    Visit addigy.com to get a free 14-day trial! Source: about 1 year ago
  • Cafecito Break with Addigy: 7 ways how Addigy helps IT admins to effectively manage and secure their Apple devices
    With an average customer success rate of 98.9%, we know Addigy is making a difference in the lives of IT admins. Visit addigy.com to experience the Addigy difference. Source: about 1 year ago
  • MSP Summit Expo Event - Come see us
    📍 The Venetian Resort & Expo, Las Vegas / Booth: MSP16 📅 Date: April 11-14 ➡️ For more information, click here ➡️ Visit our web and ask for a free demo, click here. Source: about 2 years ago
  • Tips on how Addigy can help protect your business against potential threat actors.
    Threat actors are now targeting more Mac users, so here are a few ways to keep your users safe when using an Apple MDM tool like Addigy. Source: about 2 years ago
  • RMM Recommendations
    I haven't found a RMM that works good on both PC + Mac. Intune is OK, but heavily favours PC. Look into Apple specific MDMs such as Jamf, Mosyle, or Kandji. Maybe Addigy if you're a MSP (supports multi-tenant). Source: over 2 years ago
View more

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

What are some alternatives?

When comparing Addigy and Freshservice, you can also consider the following products

Jamf Pro - Jamf Pro is comprehensive enterprise management software for the Apple platform, simplifying IT management for Mac, iPad, iPhone and Apple TV.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

ManageEngine Mobile Device Manager Plus - ManageEngine Mobile Device Manager Plus is an enterprise mobile device management solution that is designed to enhance employee productivity without compromising on corporate security.

Redmine - Flexible project management web application

Hexnode MDM - Mobile Device Management solution from Hexnode helps you monitor, manage and secure mobile devices across your organization.

Basecamp - A simple and elegant project management system.

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