I am new to bots and have no development background. I have found Activechat to in the top 3 UI's, it is easy to use, inuitive and has a strong community.

You can easily build simple directional and AI bots. I was able to build complex bots using Active Chat. I used it to capture leads, respond to common questions, loyalty programs and integrate directly to Google Sheet. There's still room for improvements but overall this is currently the best chatbot builder by far!!! Thanks to Andrii, Roman K. and the rest of Active Chat team.

The flow builder makes it very easy to create complex bots. The way ActiveChat is setup gives you additional power to create all of that. It has native integrations with WooCommerce and Shopify, meaning you can build e-commerce bots right out of the box.

I used Fiverr Business to hire an animation artist for employee avatars and was really satisfied both with the turn around time and the feedback taken into consideration. Fiverr Business allows me to save gigs so my coworkers can see which freelancers we should work with again. We will be using this internally.