For our needs, Cloudarion has been a real lifesaver in that we can use the tools to easily edit pages. In addition, PHP scripting is an excellent feature. I like their service, on Chat, as well as Ticket, it is very quick. Chat response is within two minutes and Ticket Response in my opinion is around 10 minutes. So in my opinion overall in all areas of their service include product prices they are okay. Thumbs up for this!