Cal Newport on an industrial revolution for office work

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Inbox When Ready

#Email Marketing #Email #Email Automation 3 social mentions

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Front

Front[1] is for customer-facing teams but functions roughly like this. Teams collaborate on a shared inbox but Rules can route emails so they only show up in one individual’s inbox. With this setup, everyone else can still text or tag search and find the email but it’s only in the inbox of the person it is assigned to. If you are the lead for a given project then you’ll receive the client emails in your inbox but the rest of your team in To: or CC: will not. If you used to be the lead for something, handed it off months ago, and the client continues to include you on emails, you won’t see those emails because they’ll be assigned to the current lead. [1] https://front.com/.

#Help Desk #Customer Support #Customer Service 18 social mentions