99minds is an omnichannel customer retention and loyalty automation platform designed to help eCommerce and brick-and-mortar brands drive repeat sales, boost per-customer revenue, and build long-term brand loyalty.
Key Features: - Gift Card Management โ Issue and manage digital and physical gift cards across online stores, mobile apps, and physical locations. Let customers send gift cards via email, WhatsApp, iMessage, or social media. - Cashback & Store Credit โ Run cashback campaigns and manage store credit issuance for returns and rewards. Automate store credit compensations to keep revenue within your business. - Loyalty Programs โ Reward customers with points for purchases and activities (sign-ups, reviews, social sharing). Set up multi-tiered VIP loyalty programs with custom point values and expiry dates. - Referral Programs โ Turn loyal customers into brand advocates by rewarding both referrers and new customers with discount coupons. - Memberships โ Bundle rewards and incentives into premium membership plans. - Wallet Pass โ Enable customers to add offers directly to Apple Wallet and Google Wallet, with expiration notifications and geofencing support. - Coupon Management โ Generate and manage coupons for co-marketing campaigns, ad tracking, and promotional offers. - Automated Workflows โ Create AI-powered automated workflows for data-driven promotional campaigns, personalized incentives, and customer retention programs.
99minds integrates with Shopify, BigCommerce, WooCommerce, Salesforce Commerce, and major POS systems (Square, Lightspeed, Vend), as well as CRMs and marketing tools like HubSpot, Klaviyo, Mailchimp, and Segment.
Gift Cards
Launch a complete gifting program with Physical and eGift cards.
Loyalty Program
Reward your customers for purchases and otheractions with points which can be redeemed for discounts.
Store Credit
In 99minds, Store credit can be quickly added to customer accounts from the control panel and automation using workflow engine.
Referral
Boost your organic sales by adding a customer referral program to your eCommerce store
Membership
Build a Membership Program That Keeps Customers Coming Back
Digital wallet solution
Turning Every Mobile into a Revenue Channel
99minds stands out with its highly flexible and customizable loyalty, rewards, and gift card platform. Unlike rigid one-size-fits-all solutions, 99minds allows businesses to design and launch tailored loyalty programs, referral programs, and gift card campaigns with ease. Its no-code/low-code setup means merchants can go live quickly without heavy developer involvement. The platform supports omnichannel use cases: working seamlessly across eCommerce, POS, and mobile; and integrates with leading platforms like Shopify, WooCommerce, Magento, and more. 99minds also offers advanced features like multi-tier rewards, points management, coupon engine, and real-time analytics, giving businesses full control over their customer engagement strategy.
99minds offers a compelling combination of affordability, flexibility, and powerful features that many competitors cannot match. Its pricing is transparent and scalable, making it accessible for both small businesses and large enterprises. The platform provides a broader feature set out of the box: including loyalty points, gift cards, referral programs, and coupon management, all in one place. Integration is fast and easy with native connectors for popular eCommerce and POS platforms. Unlike some competitors that require lengthy onboarding or expensive custom development, 99minds enables businesses to launch programs within hours. Dedicated customer support and continuous product updates further make it a reliable long-term partner for customer retention.
The primary audience of 99minds consists of eCommerce businesses, retailers, and direct-to-consumer brands looking to improve customer retention and increase lifetime value. This includes small-to-medium businesses launching their first loyalty program, as well as mid-market and enterprise brands seeking to replace or upgrade legacy reward systems. Marketing managers, growth teams, and eCommerce operators are typical users; they want powerful tools that are easy to configure without relying heavily on developers. 99minds also serves SaaS platforms and marketplace operators who need white-label loyalty and gift card infrastructure to embed into their own products.
99minds was founded with the mission to democratize customer loyalty and rewards technology. The founders recognized that enterprise-grade loyalty solutions were often too expensive and complex for growing businesses, while simpler tools lacked the depth needed to run effective programs. They set out to build a platform that combines powerful functionality with ease of use: enabling any business, regardless of size or technical capacity, to create engaging loyalty and gift card experiences. Starting with a focus on eCommerce integrations, 99minds has grown into a comprehensive customer engagement platform, continually expanding its features and integrations based on real customer feedback and market needs.
99minds is built on a modern, scalable cloud infrastructure leveraging technologies such as Ruby on Rails for the backend, React.js for the frontend, and PostgreSQL for database management. The platform uses RESTful APIs and webhooks to enable seamless integrations with third-party eCommerce platforms, POS systems, and marketing tools. Cloud hosting is handled via AWS, ensuring high availability, security, and global scalability. For real-time event processing and notifications, 99minds utilizes message queue systems; and the platform incorporates Redis for caching to deliver fast, responsive user experiences.
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