They asked for proof of purchase, which I purchased on quest.com, 3 pictures of the broken strap, my headset serial number and proof of purchase for that. My oculus login name, my email associated to the headset and the name of the purchaser. Remember I boutght it on oculus.com. This email exchange went ont for days. They could have done better , that's all I'm saying, I puchased it directly from them. Source: over 2 years ago
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