Kirim Email Review

We have encountered a significant issue with our email provider, Kirim, that seems to persist without any resolution in sight. Despite relying on Kirim to send emails to our platform users, we face excessive delays when attempting to upload our users' email lists. This prolonged uploading process is primarily due to Kirim's meticulous verification of each individual email address, which results in an upload duration of more than 24 hours. Even for a platform with a substantial user base like ours, where hundreds of thousands of users are present, the upload of just 10,000 contacts on Kirim takes an astonishing seven days.

We have reached out to their support team for assistance, but their response has been highly unsatisfactory, as they merely acknowledge the issue and provide vague timelines of a few days or even weeks for resolution. This frustrating experience has led us to conclude that Kirim may be suitable for small businesses with around 100 users, but it should be avoided by anyone with more than 500 users.

Despite raising our concerns directly to Kirim's CEO, the response has been unhelpful, with promises of ongoing fixes and redirection back to the support team, which has proven to be a nightmare to deal with. Consequently, we find ourselves wasting an entire day every week attempting to upload lists on Kirim, only to find that the process still does not work. Kirim suggests using Google Sheets or CSV files as alternatives, but those options have also failed to resolve the issue, or they result in a 24-hour upload duration for a mere 500 users.

In summary, based on our experience, we strongly advise staying away from this product and exploring alternative email service providers.