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Zopim VS ChatWoot

Compare Zopim VS ChatWoot and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Zopim logo Zopim

Live chat is a faster and more personal way for you to engage your customers. Free for 14 days. No credit card required.

ChatWoot logo ChatWoot

Open-source omnichannel customer engagement platform
  • Zopim Landing page
    Landing page //
    2022-01-02
  • ChatWoot Landing page
    Landing page //
    2023-09-01

Zopim

Website
zopim.com
Pricing URL
Official Zopim Pricing
$ Details
-
Platforms
-
Edit details

ChatWoot

Website
chatwoot.com
Pricing URL
Official ChatWoot Pricing
$ Details
freemium $19.0 / Monthly (per agent)
Platforms
REST API Browser iOS Android
Edit details

Zopim features and specs

No features have been listed yet.

ChatWoot features and specs

  • Live Chat & In-App-Messaging: Yes
  • Live Chat Support: Yes
  • Twitter: Yes
  • Facebook handles monitoring: Yes
  • Canned Response: yes
  • Team Collaboration: Yes
  • @Mentions: yes
  • Tags: yes

Zopim videos

+ Add

Zendesk Chat Review (Zopim): Pros and Cons of the Live Chat Tool

More videos:

  • Review - Zopim review: Zopim livechat
  • Review - Overview: What is Zopim

ChatWoot videos

+ Add

Chatwoot - Product Walkthrough

Category Popularity

0-100% (relative to Zopim and ChatWoot)

Zopim

ChatWoot

Customer Support
21 21%
Customer Support
79% 79
Live Chat
23 23%
Live Chat
77% 77
CRM
52 52%
CRM
48% 48
Help Desk
16 16%
Help Desk
84% 84

User comments

Share your experience with using Zopim and ChatWoot. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, ChatWoot seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zopim mentions (0)

We have not tracked any mentions of Zopim yet. Tracking of Zopim recommendations started around Mar 2021.

ChatWoot mentions (5)

  • All in One Chat Client
    You can use Chatwoot for Email, WhatsApp, Telegram, FB, and add custom channels. chatwoot.com. Source: about 1 year ago
  • I charge €500+ a month for hosting webshops | Here's my business model to DRASTICALLY scale everything and build my own server park 😌
    I'll not start marketing for hosting though. Rather a strategy is to setup and maintain open source apps - such as https://chatwoot.com - and offer, in this case, a chat for webshops and websites for €29 a month. The idea here is to get a foot in the door of the customer, and up sell them not only more open source services but offer them hosting at a point where trust has been established :). Source: over 1 year ago
  • Create a Fully Open Source Next.js Ecommerce Store with Live Chat using Chatwoot
    Chatwoot is an open source customer engagement platform that lets you add live-chat support to websites and apps. With Chatwoot’s live-chat on your store, customers are able to get fast and real-time responses for their inquiries thus providing a seamless shopping experience. - Source: dev.to / almost 2 years ago
  • Integrating Live Chat to Your WordPress, Shopify or Webflow Site Has Never Been this Easy!
    To create an account, visit this link: https://chatwoot.com to get started. The registration is very straightforward. Create an account and then verify your email. - Source: dev.to / over 2 years ago
  • Show HN: Open-source conversational platform and unified messaging APIs
    We have been using Chatwoot (https://chatwoot.com/) - an open source solution for customer messaging. Great to see all the open source project. How are you differentiating Airy? - Source: Hacker News / almost 3 years ago

What are some alternatives?

When comparing Zopim and ChatWoot, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Olark - Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LivePerson - Delivering revenue, loyalty & engagement for brands using Conversational AI.

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