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draw.io - Online diagramming application
IBM Journey Designer - IBM Journey Designer is an advanced-level tool now provided by Acoustic that is used to improve the journey of the customers and provides you with the suggestion to minimize the bottleneck situations in a customer’s journey.
LucidChart - LucidChart is the missing link in online productivity suites. LucidChart allows users to create, collaborate on, and publish attractive flowcharts and other diagrams from a web browser.
InMoment - Experience Management
PlantUML - PlantUML is an open-source tool that uses simple textual descriptions to draw UML diagrams.
SuiteCX - Customer Experience Mapping Solutions