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draw.io - Online diagramming application
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LucidChart - LucidChart is the missing link in online productivity suites. LucidChart allows users to create, collaborate on, and publish attractive flowcharts and other diagrams from a web browser.
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PlantUML - PlantUML is an open-source tool that uses simple textual descriptions to draw UML diagrams.
HelpCrunch Knowledge Base - Deliver instant answers to customers 24/7 with help articles