Software Alternatives, Accelerators & Startups

WP Buffs VS Malcolm App

Compare WP Buffs VS Malcolm App and see what are their differences

WP Buffs logo WP Buffs

WordPress care plans for serious website owners and white-label agency partners. Say hello to your new WP CTO!

Malcolm App logo Malcolm App

Improve your customer servicing in minutes with Malcolm! At your service.
  • WP Buffs Landing page
    Landing page //
    2023-08-28

Howdy! We provide 24/7 WordPress website management and support services that power digital growth. Maintenance services for serious website owners, white-label site management for agencies and freelancers.

With 24/7 support, a mission driven by their customers and an affinity to sponsor WordCamps, WP Buffs wants to be the very best technical support partner for any individual, business or organization with a WordPress website.

Bufftastic!

  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

WP Buffs

$ Details
paid $67.0 / Monthly
Platforms
-
Release Date
-

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March

WP Buffs features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

WP Buffs videos

WP Buffs | WordPress Maintenance Plans and Support Service

More videos:

  • Review - 017 | WP Buffs Talks Impactful Tips on Crushing On and Off-Page SEO
  • Review - 177: Joe Howard – WP Buffs

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to WP Buffs and Malcolm App)
Wordpress
100 100%
0% 0
Customer Support
0 0%
100% 100
Professional Services
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing WP Buffs and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using WP Buffs and Malcolm App. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, WP Buffs seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

WP Buffs mentions (1)

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing WP Buffs and Malcolm App, you can also consider the following products

WP Site Care - Tired of maintaining your WordPress website?

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

WP Curve - Unlimited WordPress support & small jobs, 24/7

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

SiteCoPilot.io - Site CoPilot provides WordPress website management services including WordPress support, hosting, and maintenance so you can focus on what you do best.

Zendesk Support - Social Customer Support and Help Desk and Ticketing