Software Alternatives, Accelerators & Startups
Register | Login

WISMOlabs VS Malomo

Compare WISMOlabs VS Malomo and see what are their differences

Agiliron
Omni-Channel SaaS Solution Suite for Retail, Wholesale & eCommerce businesses featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

WISMOlabs logo WISMOlabs

WISMOlabs Post-Purchase Experience, Communication, and Marketing platform helps businesses generate more revenue by turning tracking into revenue, reduce customer friction by always keeping your customers in the know through your brand's voice.

Malomo logo Malomo

Delight customers with breathtaking tracking pages that inspire loyalty and keep customers connected to your brand.
  • WISMOlabs Landing page
    Landing page //
    2023-08-30

WISMOlabs helps eCommerce Retailers provide an outstanding post-purchase experiences for customers through shipment tracking, notifications and more. It uses the period of order journey and procurement to talk to customers when they are most receptive and builds brand loyalty though personalization, intelligent marketing and by keeping your customers in the know.

Actionable analytics that comes as a part of a platform allows retailers to engage in highly personalized marketing, measure brand engagement after the purchase, and optimize delivery performance through real-time logistics visibility reporting.

We help eCommerce Retailers and Subscription box businesses to:

► Save $250K+ a Year in Cost & Support, and Reduce Order Status Inquiries by 95% within 30 days

► Generate Additional 20-30x ROI in Repeat Sales & Improved Long Term Repeat Sales Conversion Rates by 70% in 120 days

► Improve LTV by 10-100% or more

► Strengthen Brand Loyalty

=========

Case Studies:

► Capezio (Reduced "Where is My Order" calls from 25 a day to 0-2 a day, ROI from ads and repeat sales 10-15X)

► Tecovas (Reduced Order Status Inquiries, ROI 20-30X, post-purchase engagement 33%)

► Monoprice: ($250K in Annual Savings (headcount, support cost, other post-sales costs reductions)

► LEM Products (159% ROI in just 6 months through repeat sales and reduction of support costs + improved customer experience)

  • Malomo Landing page
    Landing page //
    2023-08-17

WISMOlabs

Website
wismolabs.com
Pricing URL
Official WISMOlabs Pricing
Platforms
Web REST API BigCommerce Magento Shopify Salesforce WooCommerce X-Cart Platform Agnostic
Release Date
2016 December
Edit details

Malomo

Website
gomalomo.com
Pricing URL
Official Malomo Pricing
Platforms
-
Release Date
-
Edit details

WISMOlabs features and specs

  • Enhanced Customer Experience
    WISMOlabs focuses on improving the post-purchase experience by keeping customers informed about their deliveries, which can increase customer satisfaction and loyalty.
  • Proactive Notifications
    The platform provides proactive notifications to customers regarding their order status, which can help reduce customer inquiries and enhance transparency.
  • Branding Opportunities
    WISMOlabs offers opportunities for businesses to brand their tracking pages and communications, allowing for a consistent brand experience throughout the customer journey.
  • Integration Capabilities
    The service integrates with various e-commerce platforms and carriers, making it flexible and adaptable to different business needs and existing systems.
  • Analytics and Insights
    Provides detailed analytics and insights into shipping performance and customer behavior, which can help businesses optimize their logistics operations and improve service delivery.

Possible disadvantages of WISMOlabs

  • Cost Considerations
    Depending on business size and needs, using WISMOlabs might involve significant costs, which could be a constraint for small businesses or startups.
  • Complexity of Implementation
    The integration process, while flexible, may require time and technical resources to implement effectively, especially for companies with complex systems.
  • Partial Dependency on Carriers
    The effectiveness of WISMOlabs relies in part on the data provided by carriers, which can vary in accuracy and timeliness, potentially affecting the service's reliability.
  • Feature Overlap
    Businesses already using comprehensive shipping or customer relationship management platforms might experience overlap in features, leading to redundancy or underutilization.

Malomo features and specs

  • Enhanced Customer Experience
    Malomo provides a branded tracking experience, allowing businesses to maintain their brand presence throughout the post-purchase journey, which can lead to increased customer satisfaction and loyalty.
  • Integration Capabilities
    Malomo offers seamless integration with popular e-commerce platforms and shipping carriers, enabling businesses to easily incorporate it into their existing systems.
  • Data Insights
    The platform provides analytics and insights on shipment and customer behaviors, helping businesses to make informed decisions and improve their shipping strategies.
  • Reduction in Customer Support Tickets
    By providing clear and branded tracking information, Malomo reduces the volume of support tickets related to shipping inquiries.
  • Marketing Opportunities
    Through branded tracking pages, businesses have the opportunity to engage customers with marketing content, promotions, and upsell opportunities.

Possible disadvantages of Malomo

  • Cost
    For smaller businesses or startups, the cost of using Malomo could be a concern, especially if their shipping volume is low.
  • Learning Curve
    Implementing and fully utilizing Malomo’s features may require time and training, particularly for teams unfamiliar with order tracking solutions.
  • Dependence on Integrations
    While integration capabilities are a pro, businesses heavily reliant on specific platforms or custom-built systems may find some limitations or challenges in compatibility.
  • Limited to E-commerce
    Malomo is primarily designed for e-commerce companies, which may limit its usefulness for businesses in other industries.
  • Feature Overlap
    For businesses already using platforms with built-in tracking features, Malomo’s offerings might overlap, potentially leading to underutilization of the product.

WISMOlabs videos

+ Add

For: eCommerce Retailers that want to drive more revenue through a great post-purchase experience

More videos:

  • Review - Monoprice Case Study: How to save $250K a year.

Malomo videos

+ Add

Chelsea 2-1 malomo review

More videos:

Category Popularity

0-100% (relative to WISMOlabs and Malomo)

WISMOlabs

Malomo

Shipping and Tracking
55 55%
Shipping and Tracking
45% 45
Web Application Bundler
67 67%
Web Application Bundler
33% 33
Business & Commerce
48 48%
Business & Commerce
52% 52
Online Services
0 0%
Online Services
100% 100

User comments

Share your experience with using WISMOlabs and Malomo. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing WISMOlabs and Malomo, you can also consider the following products

AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.

Instant Parcels - Package & Delivery Tracker.

Parcel Perform - Parcel Perform is a global e-commerce parcel tracking software with over 600+ logistics carriers...

17track - All-in-one package tracking

China Parcels - Shop in any online marketplace, and track all your parcels here.

Track Me Fast - Track Me Fast is a delivery and logistics management software for small businesses.

Loading...