WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users.
Features Summary: ✓Proactive Notifications of delivery status ✓Package Tracking ✓Returns & RMA ✓Store Locator with complete SEO schema and Social Integration ✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS ✓Delivery Estimate Algorithm based on historical processing & delivery ✓Customer Satisfaction Score survey and Net Promoter Score ✓Analytics & Statistics for data-driven decisions ✓Branded Tracking Page for a premium self-service tracking experience
Integrations: 🔗Magento 2 - Full integration from Order Tracking to Returns and Store Pickup 🔗Shopify - Full integration from Order Tracking and Returns 🔗BigCommerce - Full integration from Order Tracking via Zapier App 🔗Netsuite - Full integration via Celigo 🔗Aptos - Full integration from Order Tracking 🔗Direct API Integration - Fully integrate any Ecommerce, ERP, OMS or Marketing platform 🔗Zapier - WeSupply Labs integrates with over 1000 platforms via Zapier 🔗Zendesk - Track Shipments and Start Returns directly from Zendesk. 🔗ScandiPWA - Full PWA solution for Magento 2
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I've been using WeSupply for about a year and it really feels like it helps my team and our customers a lot. I had so many issues with returns, and even if we don't have such a high volume of orders, the customer reps were overloaded all the time, I think we lost many customers in the past because we were not able to manage returns at all.. But now I can tell that there are weeks when nobody calls us for tracking numbers or return. Not even a call!! Our customer reps manage the orders and returns within the platform and see everything in Zendesk too (so this is something that I wasn't expected when I signed up). I don't quite like the sign-in process, we are waiting for them to add another login option as now we have to use some magic links to get into the platform.
It's been a good experience working with wesupply. I ship a lot of orders so the tracking and notifications part is crucial for me because otherwise, I'd be getting calls all over the place from customers asking where their order is or asking me to send them the tracking number again.
I also use the returns functionality because it just saves a lot of time. A bit tedious to set up at first because there are a lot of configuration options for how you want to set up return options, but once you get the hang of it it's pretty intuitive. Support is nice and responsive too.
Based on our record, Track24 seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
It might have left the UK in which the responsibility is of the countries mail you sent to I use track24.net for worldwide updates on my parcels. Source: about 1 year ago
Same here. I sent a small package to Australia on Jan 31st first update March 2nd ...still in the UK. Today I tried Australia post tracking and it's getting ready for export in Langley. None of this info shows on RM. Try Australia post or track24.net. I have lost hope as well but there is always a slim chance. Source: about 1 year ago
Track24.net and it should show at the bottom of the page theres like a section " Information about tracking number: " there it should say u have to look for it though haha. Source: about 1 year ago
Have you tried using other tracking methods like track24 to make sure there really aren’t any more updates on where it might be? Source: over 1 year ago
Can you say frustrated to the MAXXXX?! I have been waiting for almost two months for a purchase from Turkey.Seller Ktex. I have been in contact with the seller they tell you to track thru "track24.net" which I did refer to, and the merchandise has not moved since Aug.18th. I replied back to the seler advising the status then the seller said she couldn't understand why I was claiming that I hadn't received said... Source: over 2 years ago
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