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WATI VS Universal Inbox by Helpwise

Compare WATI VS Universal Inbox by Helpwise and see what are their differences

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WATI logo WATI

No-code chatbot builder for WhatsApp Business

Universal Inbox by Helpwise logo Universal Inbox by Helpwise

Service your customers across multiple channels
  • WATI Landing page
    Landing page //
    2023-08-22
  • Universal Inbox by Helpwise Landing page
    Landing page //
    2023-02-15

WATI features and specs

  • WhatsApp Integration
    WATI offers seamless integration with WhatsApp, allowing businesses to communicate with customers on a widely-used platform. This can lead to higher engagement rates and better customer satisfaction.
  • Automation
    The platform provides various automation features such as chatbots and automated responses. These tools can help manage high volumes of incoming messages without requiring a large customer service team.
  • Multi-Agent Support
    WATI allows multiple agents to handle conversations from a single dashboard, which is ideal for teams. This feature enhances collaboration and efficiency in managing customer inquiries.
  • Template Messages
    The service supports WhatsApp-approved template messages, which can be used to send predefined messages to customers, ensuring consistency and saving time.
  • Analytics
    WATI provides detailed analytics and reporting tools, which can help businesses track performance, customer satisfaction, and other key metrics for continuous improvement.

Possible disadvantages of WATI

  • Cost
    While WATI offers a range of powerful features, its pricing may be prohibitive for small businesses or startups with limited budgets.
  • Learning Curve
    Because of its extensive functionality, there can be a steep learning curve for new users unfamiliar with such platforms. This could require additional time and training.
  • Dependence on WhatsApp
    WATI’s effectiveness is tied to WhatsApp, meaning any changes or disruptions in WhatsApp's service could directly impact the performance of WATI.
  • Template Approval Process
    The need for WhatsApp-approved template messages can be a constraint, as businesses must navigate the approval process, which can be time-consuming.
  • Feature Limitations in Lower Tiers
    Some advanced features and analytics may only be available in higher pricing tiers, limiting functionality for users on basic plans.

Universal Inbox by Helpwise features and specs

No features have been listed yet.

WATI videos

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WATI - Team Inbox powered by WhatsApp API

Universal Inbox by Helpwise videos

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Category Popularity

0-100% (relative to WATI and Universal Inbox by Helpwise)

WATI

Universal Inbox by Helpwise

WhatsApp Marketing
100 100%
WhatsApp Marketing
0% 0
Customer Support
90 90%
Customer Support
10% 10
WhatsApp
100 100%
WhatsApp
0% 0
CRM
0 0%
CRM
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare WATI and Universal Inbox by Helpwise

WATI Reviews

How Much Does WhatsApp Business API Cost? A Complete Guide
Since there are so many Business Solution Providers like TryowBOT, WATI, and Aisensy, Interakt, businesses need to really examine which among them would work best.
Source: tryowbot.com
10 Best WATI Alternatives & Competitors in 2024 (Affordable & Best)
WATI, a product of Clare.ai, is a leading WhatsApp marketing and automation solutions provider. As an official WhatsApp business solution provider, WATI's no-code chatbot, shared team inbox and WhatsApp automation technology empower businesses to communicate with customers more efficiently.
Source: doubletick.io
13 Best Apps Like Replika & Similar AI Chatbot Apps
This app offers services from a chatbot to take care of your WhatsApp that serves as a customer service. Thus, if you are relying on that thing for your business then you can try Wati, for sure.
Source: www.regendus.com

Universal Inbox by Helpwise Reviews

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Social recommendations and mentions

Based on our record, WATI seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

WATI mentions (3)

  • Verifying a nemployers business for whatsapp API via Meta business Suite
    I am looking to use an API service for Whatsapp wati.io is looking like the most appropriate for us at the moment. Source: about 2 years ago
  • APIs/Saas for building chat bots?
    I'm busy doing WhatsApp integration for my CRM using a platform called WATI. Source: over 3 years ago
  • Offical WhatsApp API
    I could find wati.io. Any thing else you guys know ? Source: over 3 years ago

Universal Inbox by Helpwise mentions (0)

We have not tracked any mentions of Universal Inbox by Helpwise yet. Tracking of Universal Inbox by Helpwise recommendations started around Feb 2023.

What are some alternatives?

When comparing WATI and Universal Inbox by Helpwise, you can also consider the following products

AiSensy - Whatsapp Chatbot, CRM & Marketing

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Respond.io - Turn Every Conversation into Business Results

HelpSpace - The team inbox with super powers

Interakt - Easily interact with every user of your app. Setup Your User Interaction Headquarter Today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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