Software Alternatives, Accelerators & Startups

WAPlus.io VS BoldDesk

Compare WAPlus.io VS BoldDesk and see what are their differences

WAPlus.io logo WAPlus.io

Schedule Messages, Automatic Reply, CRM Integration, AI ChatBot. WAPlus is an all-in-one WhatsApp CRM supercharge your WhatsApp productivity.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • WAPlus.io Automation
    Automation //
    2024-05-27
  • WAPlus.io Utilize WhatsApp as a CRM
    Utilize WhatsApp as a CRM //
    2024-05-27
  • WAPlus.io WhatsApp CRM Integration
    WhatsApp CRM Integration //
    2024-05-27
  • WAPlus.io AI Chatbot
    AI Chatbot //
    2024-06-06

Supercharge Your WhatsApp Productivity.

Tailored for sales professionals, business owners, and customer service teams, WAPlus CRM supports features with: ✅Seamlessly integrate with HubSpot, Salesforce, Zoho, and more ✅Customer Chat Sync ✅Task and Deal Management

For team managers, gain 100% visibility of your team's activity on WhatsApp: ✅Customer List Backup ✅Conversation Sync ✅Activity Tracking

Boost your WhatsApp communication efficiency with features such as: ✅Schedule Messages ✅Automatic Reply ✅Quick Reply ✅AI Translator ✅AI Chatbot

Lighten your workload of WhatsApp contacts management with: ✅Custom Tabs ✅Custom Contact Profiles ✅Custom Contact Tags

  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

WAPlus.io

Website
waplus.io
$ Details
freemium $7.99 / Monthly
Platforms
-
Release Date
2021 December
Startup details
Country
Singapore
Founder(s)
Larry
Employees
20 - 49

BoldDesk

$ Details
paid Free Trial $12.0 / Monthly (For per agent)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

WAPlus.io features and specs

  • WhatsApp Scheduler
    Plan and schedule messages in advance.
  • Automatic reply
    Set up automated responses for common queries.
  • AI translator
    Utilize AI-driven translation for multilingual support.
  • Quick Reply
    Create and use quick reply templates for faster communication.
  • CRM Integrations
    Seamlessly integrate with HubSpot, Salesforce, Zoho, and more.

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration

Analysis of BoldDesk

Overall verdict

  • BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why this product is good

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

WAPlus.io videos

WAPlus - Best WhatsApp CRM

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to WAPlus.io and BoldDesk)
Customer Support
8 8%
92% 92
WhatsApp
100 100%
0% 0
Help Desk
0 0%
100% 100
Whatsapp CRM
100 100%
0% 0

Questions and Answers

As answered by people managing WAPlus.io and BoldDesk.

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using WAPlus.io and BoldDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare WAPlus.io and BoldDesk

WAPlus.io Reviews

We have no reviews of WAPlus.io yet.
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BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

WAPlus.io mentions (0)

We have not tracked any mentions of WAPlus.io yet. Tracking of WAPlus.io recommendations started around May 2024.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: almost 2 years ago

What are some alternatives?

When comparing WAPlus.io and BoldDesk, you can also consider the following products

WADeck AI - Smart Conversations, Smarter CRM: Elevate Your WhatsApp Business Communication with ChatGPT AI.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Eazybe - Schedule Messages, Sort Chats, Quick Replies, Follow-ups, Reminders, Start chat with number.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WATI - No-code chatbot builder for WhatsApp Business

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.