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WalkMe VS Intercom on Onboarding

Compare WalkMe VS Intercom on Onboarding and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

WalkMe logo WalkMe

WalkMe is a game-changing platform that instantly simplifies the online user experience.

Intercom on Onboarding logo Intercom on Onboarding

Convert today’s signups into tomorrow's successful users
  • WalkMe Landing page
    Landing page //
    2022-09-26
  • Intercom on Onboarding Landing page
    Landing page //
    2023-05-08

WalkMe features and specs

  • User-Friendly
    WalkMe offers an intuitive and easy-to-navigate interface, making it accessible even for those with limited technical knowledge.
  • Customizable Solutions
    The platform allows customization of guidance and onboarding solutions to meet specific business needs and improve user experiences.
  • Comprehensive Analytics
    WalkMe provides detailed analytics, allowing businesses to track user behavior, engagement, and areas that require improvement.
  • Integration Capabilities
    WalkMe can be integrated with various applications and systems, ensuring seamless operation within existing infrastructures.
  • Increased Productivity
    By automating training and support tasks, WalkMe helps to enhance employee efficiency and reduce time spent on onboarding.

Possible disadvantages of WalkMe

  • Cost
    WalkMe can be expensive, particularly for smaller businesses with limited budgets.
  • Learning Curve
    Despite its user-friendly design, some users might experience a learning curve in navigating all the features and maximizing the tool's potential.
  • Performance Impact
    Adding WalkMe to an application might affect its performance, potentially leading to slower load times or disruptions.
  • Complex Setup
    Initial setup and configuration can be complex and time-consuming, requiring thorough planning and potentially the assistance of their support team.
  • Dependency on Internet Connection
    As a cloud-based solution, WalkMe requires a reliable internet connection to function properly, which could be an issue in areas with connectivity problems.

Intercom on Onboarding features and specs

  • User Engagement
    Intercom's onboarding book offers strategies to boost user engagement by providing personalized and timely messages that cater to the users' needs throughout their journey.
  • Retention Improvement
    The strategies outlined help to ensure users find value quickly, improving retention rates by reducing churn and ensuring users continue to use the product.
  • Comprehensive Framework
    The book provides a thorough framework for onboarding, offering insights and methods that can be applied across different types of applications and services.
  • Real-life Examples
    It includes practical examples and case studies that illustrate successful onboarding processes, making it easier to apply the concepts in real-world scenarios.

Possible disadvantages of Intercom on Onboarding

  • Resource Intensity
    Implementing personalized onboarding processes as suggested requires a significant investment in resources, which can be challenging for smaller teams or startups.
  • Complexity of Implementation
    The strategies might be complex to implement without a dedicated team for user experience design and customer engagement.
  • Over-reliance on Automation
    There is a risk of over-relying on automated onboarding messages, which can feel impersonal to users and may result in disengagement if not used wisely.

Analysis of WalkMe

Overall verdict

  • Overall, WalkMe is considered a strong tool for companies looking to bolster their software adoption rates and enhance user experience within their digital platforms. Many users and companies have reported positive experiences, citing its ease of use, customization capabilities, and robust analytics. However, like any tool, its effectiveness can depend on the specific needs and context of your organization.

Why this product is good

  • WalkMe is a digital adoption platform that helps users navigate and use software applications more efficiently. It provides on-screen guidance and walkthroughs, which can significantly reduce the learning curve for new software and improve user engagement and productivity. Organizations often use WalkMe to enhance software adoption, reduce training costs, and support digital transformation initiatives.

Recommended for

    WalkMe is recommended for businesses and organizations that have complex software systems or platforms that require significant user training and engagement. This includes companies undergoing digital transformation, large enterprises with multiple software applications, and any organization looking to improve employee or customer onboarding processes.

WalkMe videos

+ Add

WalkMe.com Introduction Video - Add A Walkthrough Step By Step Guide To Your Site

More videos:

  • Demo - WalkMe demo
  • Demo - WalkMe for salesforce Editor Demo

Intercom on Onboarding videos

No Intercom on Onboarding videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to WalkMe and Intercom on Onboarding)

WalkMe

Intercom on Onboarding

User Onboarding And Engagement
92 92%
User Onboarding And Engagement
8% 8
Customer Support
0 0%
Customer Support
100% 100
Digital Adoption
100 100%
Digital Adoption
0% 0
User Engagement
91 91%
User Engagement
9% 9

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare WalkMe and Intercom on Onboarding

WalkMe Reviews

8 Best Usetiful Alternatives and Competitors That Are More Professional
WalkMe doesn’t have public pricing, but most of its users agree on pricing plans that vastly change in the 5-figure range. The average pricing for the small teams seems to be around $10,000/year, but since WalkMe is an enterprise solution that specializes as a DAP for large organizations, you might have to multiply the alleged numbers.
Source: userguiding.com
The 7 Best WalkMe Alternatives in 2023
Having provided a high-level overview of WalkMe and its potential benefits, we should also put the spotlight on a few areas where WalkMe might not hit a perfect ten. After all, having the full picture will help you feel more confident about whether it's the right fit for you or if it's time to size up the other contenders in the ring. Let's dig deeper and see what other...
Source: helpjuice.com
10 Best Hotjar Alternatives You Should Use
“WalkMe” has long been a highly rated web analytics platform. What makes it a great substitute for Hotjar is the ability to offer a comprehensive solution. So, whether you want to have better insights or the advanced tools to keep an eye on every activity performed by a visitor, it can live up to your expectations with aplomb.
Source: beebom.com
We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
WalkMe is an on-premise solution, so you have to install it before using it. This can become a little bit messy, since installing WalkMe inside your system requires a lot of technical knowledge. You need to put a lot of effort just to get started with WalkMe.
Source: userpilot.com
Appcues Alternatives and Competitors
WalkMe is pricey (allegedly their pricing packages can range from $9-50k) and requires a lot of technical knowledge especially for the installation of the product since it’s an on-premise solution. But they became a pioneer in product walkthroughs, offering great walkthroughs (rules-based, etc), and have in-depth analytics and trusted among large enterprises.
Source: blog.userguiding.com

Intercom on Onboarding Reviews

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What are some alternatives?

When comparing WalkMe and Intercom on Onboarding, you can also consider the following products

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Freshworks Live Chat - Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

UserGuiding - Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.

User Onboarding - Onboarding teardowns of popular sites/services

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

HelpHero - The onboarding & help experience your users deserve. 🤔👉💡

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