Software Alternatives, Accelerators & Startups
Register | Login

Vocalcom VS Zoiper

Compare Vocalcom VS Zoiper and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Vocalcom logo Vocalcom

Vocalcom is a cloud-based contact center, omni-channel customer experience and sales acceleration technology provider.

Zoiper logo Zoiper

Cross-platform VoIP softphone dialer for SIP and IAX systems
  • Vocalcom Landing page
    Landing page //
    2023-02-09
  • Zoiper Landing page
    Landing page //
    2021-09-20

Vocalcom

Website
vocalcom.com
Release Date
1996 January
Startup details
Country
France
State
Ile-de-France
City
Paris
Founder(s)
Anthony Dinis
Employees
250 - 499
Edit details

Zoiper

Website
zoiper.com
Release Date
-
Edit details

Vocalcom features and specs

  • Omnichannel Capabilities
    Vocalcom supports multiple communication channels including voice, email, chat, and social media, allowing for seamless customer interactions across various platforms.
  • Ease of Use
    The user interface is designed to be intuitive and user-friendly, making it easy for agents and managers to navigate and operate the system.
  • Cloud-based
    Being a cloud-based solution, Vocalcom offers scalability and flexibility, allowing businesses to adjust their communication needs without significant hardware investments.
  • Advanced Reporting and Analytics
    Vocalcom provides robust reporting and analytics features, enabling businesses to gain deep insights into their customer service performance and make data-driven decisions.
  • Integrations
    The platform offers seamless integrations with various CRM systems and other business tools, enhancing workflow efficiency and data synchronization.

Possible disadvantages of Vocalcom

  • Cost
    Some users may find the pricing to be on the higher side, especially for small businesses with limited budgets.
  • Learning Curve
    While the interface is user-friendly, some advanced features may require training and time to fully master, posing a challenge for some users.
  • Customer Support
    There are mixed reviews regarding customer support responsiveness and effectiveness, which can be a critical aspect for businesses relying heavily on the platform.
  • Customization Limits
    While Vocalcom offers a range of features, highly specific or unique customization needs may not be fully met by the existing options.
  • Dependence on Internet Connection
    As a cloud-based solution, the performance of Vocalcom heavily depends on the quality of the internet connection, which can be a drawback in areas with unreliable connectivity.

Zoiper features and specs

  • Cross-Platform Compatibility
    Zoiper supports multiple platforms including Windows, macOS, Linux, Android, and iOS, making it versatile for various types of users.
  • Wide Protocol Support
    Zoiper supports a broad range of protocols such as SIP and IAX, increasing its flexibility and compatibility with various VoIP systems.
  • High Security
    The app supports secure communication via TLS, SRTP, and ZRTP, which are essential for protecting user data.
  • User-Friendly Interface
    Zoiper offers an intuitive and easy-to-navigate interface, making it accessible even for users with limited technical knowledge.
  • Rich Feature Set
    It includes a number of features like call recording, conferencing, and contact management, thus catering to both personal and business needs.
  • Integration Capabilities
    Zoiper can integrate with third-party CRM and other software, making it convenient for business use.

Possible disadvantages of Zoiper

  • Cost
    While a basic version is free, advanced features require a paid subscription, which could be a deterrent for some users.
  • Setup Complexity
    Initial configuration can be complex, requiring some level of technical knowledge despite its user-friendly interface.
  • Limited Customer Support
    Customer support is primarily available to premium users, leaving free users with fewer resources for troubleshooting.
  • Resource Intensive
    Zoiper can be resource-intensive, especially on older hardware, possibly affecting system performance.
  • Occasional Stability Issues
    Some users report occasional crashes or bugs, which might disrupt communication.
  • Limited Free Version Features
    The free version has limited features compared to the paid version, which might not suffice for power users or businesses.

Analysis of Vocalcom

Overall verdict

  • Vocalcom is generally considered to be a solid platform for customer experience and contact center solutions.

Why this product is good

  • Vocalcom offers a range of features including omnichannel support, advanced analytics, and integration capabilities that help businesses improve customer interactions and increase efficiency. Users appreciate its user-friendly interface and robust performance.

Recommended for

    Vocalcom is recommended for businesses looking for a comprehensive contact center solution that can support various communication channels and deliver enhanced customer engagement. It is particularly suited for customer service teams in mid to large-sized enterprises seeking to streamline their operations.

Analysis of Zoiper

Overall verdict

  • Zoiper is a reliable and effective VoIP solution for individuals and businesses looking for a comprehensive communication tool. Its flexibility, security features, and compatibility with different operating systems make it a strong choice for users needing a softphone that integrates seamlessly with their existing infrastructure.

Why this product is good

  • Zoiper is a popular VoIP softphone application known for its compatibility with various operating systems, including Windows, macOS, Linux, iOS, and Android. It supports multiple protocols such as SIP and IAX, making it versatile for different telephony systems. Zoiper is praised for its user-friendly interface, robust security features like SRTP and TLS encryption, and high-quality audio and video codecs that ensure clear communications. Additionally, Zoiper provides functionalities like instant messaging, fax support, and contact management, which enhance its utility in both personal and business settings.

Recommended for

  • Small to mid-sized businesses looking for a cost-effective VoIP solution.
  • Remote workers who need secure and reliable communication tools.
  • IT professionals seeking a softphone that supports multiple protocols.
  • Users who prioritize cross-platform compatibility and integration.
  • Anyone requiring both voice and video calling capabilities in a single application.

Vocalcom videos

+ Add

[EN] Vocalcom Hermes360 : empower your agents with an intuitive Omnichannel Contact Center software

Zoiper videos

+ Add

Review: Using Zoiper with FreePBX & OpenVPN on Android

More videos:

  • Review - FreePBX One Year Follow up Review and The Phones We Use: Yealink YEA-W56P & Zoiper
  • Review - Review of ZoiPer 3.0 by SoftPlanet

Category Popularity

0-100% (relative to Vocalcom and Zoiper)

Vocalcom

Zoiper

Communication
16 16%
Communication
84% 84
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100
Call Center Software
100 100%
Call Center Software
0% 0

User comments

Share your experience with using Vocalcom and Zoiper. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Vocalcom and Zoiper

Vocalcom Reviews

We have no reviews of Vocalcom yet.
Be the first one to post

Zoiper Reviews

10 BEST VoIP Software 2020 | Free & Commercial Voice Over IP Tools
ZoiPer provides VoIP softphone. It supports Windows, Mac, Linux, iOS, and Android. ZoiPer also provides the SDK that will the complete SIP tools package. It will give you access to ZoiPer’s core libraries. This SDK will help developers with voice & video calling, instant messaging, etc.
Source: www.softwaretestinghelp.com

Social recommendations and mentions

Based on our record, Zoiper seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vocalcom mentions (0)

We have not tracked any mentions of Vocalcom yet. Tracking of Vocalcom recommendations started around Mar 2021.

Zoiper mentions (2)

  • Can anyone recommend a cell phone?
    If you are looking to save money voip.ms + zoiper.com + data only SIM $15-30/m. Source: over 2 years ago
  • any good mobile softphones?
    I've been using Zoiper. I used to use Linphone but ran into some issues. Zoiper has a good feature set, and desktop clients as well, so I picked up a license for a reasonable price. Source: about 3 years ago

What are some alternatives?

When comparing Vocalcom and Zoiper, you can also consider the following products

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Linphone - Linphone is an internet phone or Voice Over IP phone (VoIP).

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

MicroSIP - MicroSIP is a free portable SIP softphone for Windows based on PJSIP stack.

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

Acrobits Softphone - Acrobits Softphone, an app for entry into the world of SIP.

Loading...