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Vocalcom VS Global Call Forwarding

Compare Vocalcom VS Global Call Forwarding and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Vocalcom logo Vocalcom

Vocalcom is a cloud-based contact center, omni-channel customer experience and sales acceleration technology provider.

Global Call Forwarding logo Global Call Forwarding

Global Call Forwarding offers local and international toll free numbers which can be forwarded to any phone, anywhere in the world.
  • Vocalcom Landing page
    Landing page //
    2023-02-09
  • Global Call Forwarding Landing page
    Landing page //
    2022-12-27

Global Call Forwarding was launched in 2007 with the goal of becoming an exclusive outlet for toll free and local numbers. The parent company, United World Telecom (UWT), was founded in Florida, USA over twenty years ago in 1996 and originally operated as a callback service provider. With a growing customer portfolio and increased demand, UWT transitioned to being a call forwarding service provider over time and created Global Call Forwarding (GCF) in 2007 as a distinctive brand dedicated to providing international toll free and local numbers.

Vocalcom

Website
vocalcom.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
1996 January
Startup details
Country
France
State
Ile-de-France
City
Paris
Founder(s)
Anthony Dinis
Employees
250 - 499
Edit details

Global Call Forwarding

Website
globalcallforwarding.com
Pricing URL
Official Global Call Forwarding Pricing
$ Details
paid Free Trial $7.95 / Monthly (For basic plan US to US)
Platforms
Windows Android iOS Cross Platform Mac OSX Web Browser Google Chrome
Release Date
1996 January
Edit details

Vocalcom features and specs

  • Omnichannel Capabilities
    Vocalcom supports multiple communication channels including voice, email, chat, and social media, allowing for seamless customer interactions across various platforms.
  • Ease of Use
    The user interface is designed to be intuitive and user-friendly, making it easy for agents and managers to navigate and operate the system.
  • Cloud-based
    Being a cloud-based solution, Vocalcom offers scalability and flexibility, allowing businesses to adjust their communication needs without significant hardware investments.
  • Advanced Reporting and Analytics
    Vocalcom provides robust reporting and analytics features, enabling businesses to gain deep insights into their customer service performance and make data-driven decisions.
  • Integrations
    The platform offers seamless integrations with various CRM systems and other business tools, enhancing workflow efficiency and data synchronization.

Possible disadvantages of Vocalcom

  • Cost
    Some users may find the pricing to be on the higher side, especially for small businesses with limited budgets.
  • Learning Curve
    While the interface is user-friendly, some advanced features may require training and time to fully master, posing a challenge for some users.
  • Customer Support
    There are mixed reviews regarding customer support responsiveness and effectiveness, which can be a critical aspect for businesses relying heavily on the platform.
  • Customization Limits
    While Vocalcom offers a range of features, highly specific or unique customization needs may not be fully met by the existing options.
  • Dependence on Internet Connection
    As a cloud-based solution, the performance of Vocalcom heavily depends on the quality of the internet connection, which can be a drawback in areas with unreliable connectivity.

Global Call Forwarding features and specs

  • Global Reach
    Global Call Forwarding provides international phone numbers from over 140 countries, enabling businesses to establish a local presence without physical offices.
  • Scalability
    The service can easily scale with business needs, offering various plans and additional features to accommodate growing communication requirements.
  • Feature-Rich
    The platform offers a wide range of features including call recording, IVR, voicemail, and analytics, enhancing business communication capabilities.
  • Cost-Effective
    By providing virtual numbers, businesses can save on the costs associated with setting up physical offices in different locations.
  • 24/7 Support
    Global Call Forwarding offers round-the-clock customer support, ensuring that any issues can be resolved quickly, minimizing downtime.

Possible disadvantages of Global Call Forwarding

  • Dependence on Internet Stability
    The quality of call forwarding highly depends on internet connectivity, which might be an issue in regions with unstable internet services.
  • Complexity of Setup
    Setting up and configuring advanced features can be complex for users who are not tech-savvy, potentially requiring professional assistance.
  • Potential Latency
    Due to geographical distances, there might be occasional delays or latency in call connections, affecting call quality.
  • Monthly Costs
    While the service is cost-effective compared to physical alternatives, businesses still incur regular costs, which might not be feasible for very small businesses.
  • Limited Personalization
    Some businesses may find that the features and setup are not as customizable as having an in-house developed telephony system.

Vocalcom videos

+ Add

[EN] Vocalcom Hermes360 : empower your agents with an intuitive Omnichannel Contact Center software

Global Call Forwarding videos

+ Add

How to Sign up with Global Call Forwarding

Category Popularity

0-100% (relative to Vocalcom and Global Call Forwarding)

Vocalcom

Global Call Forwarding

Communication
17 17%
Communication
83% 83
Enterprise Communication
18 18%
Enterprise Communication
82% 82
Call Center Software
100 100%
Call Center Software
0% 0
VoIP
8 8%
VoIP
92% 92

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vocalcom and Global Call Forwarding

Vocalcom Reviews

We have no reviews of Vocalcom yet.
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Global Call Forwarding Reviews

  1. Ron Meyers
    · Senior Network Engineer at Amazon ·
    Global Call Forwarding has great quality compared to others

    I have an account with Global Call Forwarding for over 3 years now and have never had any issues. Customer service is very friendly and audio for calls has always sounded perfect. I route calls from France to UAE, and there are never any problems with delays or latency.

    👍 Pros:    Quality|Convenience
  2. John
    · Purchasing Manager at Travel and Communicate ·
    Excellent service and quality

    I just purchased a 1-800 number for my business and so far the customer service and call quality has been great. I had some questions so I called in and my account manager cleared everything up. He helped me set up call forwarding and voicemail which only took a few minutes.

  3. Herve
    · Guru at Google Maps Guru ·
    Global Call Forwarding is Super Reliable

    I’ve been looking for a reliable provider of virtual numbers for a while... and have used multiple companies. My account manager, Nabill, has worked with me one on one and really knows his material. The prices have been sooo competitive. I would recommend Global Call Forwarding for any business that needs international phone services. Thank you!

What are some alternatives?

When comparing Vocalcom and Global Call Forwarding, you can also consider the following products

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Callmama - Get cheap international calling, international virtual number, Call Mama Gives an added advantage to send message and make calls to non-user of Callmama App.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Numero eSIM - Numero eSIM is a phone-number app that makes voice and data possible anywhere in the world, for free.

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

CallHippo - Easy to use Phone System with World-Class Support

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