Vibtree VS Ameyo Mobile Call Center Solution

Vibtree is a cloud telephony company offering cloud-based solutions that help businesses manage their customer communication with ease. Our list of products and services include voice and sms. Voice broadcasting, bulk sms, transactional sms, promotional sms, OTP, missed call services, multi-level IVR, toll free number, virtual number, auto dialling, call monitoring, call recording, call analytics and inbound call tracking are some of the widely used services offered by Vibtree.

Our cloud telephony services are designed to enable businesses to set up their sales & support services, onsite or offsite. No extra equipment or infrastructure is needed to get started with our customised cloud-based business communication services & solutions.

Ameyo Mobile Call Center Software is an enterprise-level mobile application with complete call center features to allow the contact center agents to work from home with zero infrastructure and using just a Smartphone and internet connection. With Ameyo Mobile Agent application powered by comprehensive reporting and monitoring tools, the supervisors can easily monitor the KPIs and agents’ performance remotely in real-time as well as getting the reports for the same. Since all the data - call recordings, note, dispositions, etc are stored on the server and not on the agent’s phone, there are complete data protection and security. Below are some of the key highlights of the capabilities that the application has to offer:

-High Call Quality with WebRTC -Dialers - Predictive, Preview and Progressive -CTI integration to view customer details -Agent self-monitoring -Remote Performance and KPI monitoring by supervisor