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Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Service - Customer service issues solved for you, on demand, for free.
Cycle - (taken from the man pages) DESCRIPTION
Cassette - Transcribe, record & share conversations
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
User Interviews - User Interviews is a tool to recruit participants for product tests and market research.