Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
HiOperator - HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.
Cycle - (taken from the man pages) DESCRIPTION
Service - Customer service issues solved for you, on demand, for free.
Cassette - Transcribe, record & share conversations
LiveMessage from Salesforce - Make mobile messaging a cornerstone of customer service