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UpChat for Zendesk VS Alphachat.ai

Compare UpChat for Zendesk VS Alphachat.ai and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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UpChat for Zendesk logo UpChat for Zendesk

Effortlessly align your chat with the support.

Alphachat.ai logo Alphachat.ai

AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.
  • UpChat for Zendesk Landing page
    Landing page //
    2023-05-01
  • Alphachat.ai Landing page
    Landing page //
    2023-01-15

AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour.

The value the product provides:

Increase your customer support efficiency in messaging channels. Measure and increase resolution rate. Reduce agent workload and leave FAQ answering to the AI. Increase deflection rate in chat. Put repetitive tasks on autopilot. Cross reference chat resolution data to your call center data. Make customers happy Immediate answers to questions 24/7 Intent detection and Natural Language Understanding. Measure AI answer quality. Answers in every language. Bot-to-human handover with built-in live chat.

Set it up in less than an hour. Templates for different industries (SaaS, eCommerce, finance, telecoms). AI suggests improvements into your training data.

Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).

Category Popularity

0-100% (relative to UpChat for Zendesk and Alphachat.ai)

UpChat for Zendesk

Alphachat.ai

Customer Support
30 30%
Customer Support
70% 70
Tool
0 0%
Tool
100% 100
Chatbots
24 24%
Chatbots
76% 76
Live Chat
100 100%
Live Chat
0% 0

User comments

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What are some alternatives?

When comparing UpChat for Zendesk and Alphachat.ai, you can also consider the following products

Tended.ai - Answer customer questions

Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

AI Chat - AI Chat app powered by ChatGPT

Twilio Autopilot - Twilio Autopilot is another conversational AI platform that is helpful in building bots, IVRs, voice assistants, and many more.

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