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uContact VS Interactive Intelligence CaaS

Compare uContact VS Interactive Intelligence CaaS and see what are their differences

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uContact logo uContact

uContact is an contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, web chat with audio and video, gamification and many others features.

Interactive Intelligence CaaS logo Interactive Intelligence CaaS

Interactive Intelligence was acquired by Genesys in 2016
  • uContact Landing page
    Landing page //
    2022-08-06
  • Interactive Intelligence CaaS Landing page
    Landing page //
    2021-12-26

uContact videos

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Full Experience Demo uContact

Interactive Intelligence CaaS videos

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Category Popularity

0-100% (relative to uContact and Interactive Intelligence CaaS)

uContact

Interactive Intelligence CaaS

Communication
91 91%
Communication
9% 9
CRM
0 0%
CRM
100% 100
VoIP
100 100%
VoIP
0% 0
Phone System
100 100%
Phone System
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare uContact and Interactive Intelligence CaaS

uContact Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
UContact offers an interactive voice response system, or IVR, that allows your team to take fewer calls and your customer to resolve their issue automatically. Rather than having customers call you and wait on hold to connect with a rep, an IVR provides an immediate response to customers when they dial your support line. This digital assistant lays out various options for...
Source: blog.hubspot.com

Interactive Intelligence CaaS Reviews

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What are some alternatives?

When comparing uContact and Interactive Intelligence CaaS, you can also consider the following products

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

NobelBiz OMNI+ - NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

Clarity Connect - The best contact center for Skype for Business

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