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uContact VS Bright Pattern

Compare uContact VS Bright Pattern and see what are their differences

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uContact logo uContact

uContact is an contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, web chat with audio and video, gamification and many others features.

Bright Pattern logo Bright Pattern

Bright Pattern provides multichannel cloud contact center software enabling rich customer experiences across popular channels.
  • uContact Landing page
    Landing page //
    2022-08-06
  • Bright Pattern Landing page
    Landing page //
    2023-07-31

uContact videos

+ Add

Full Experience Demo uContact

Bright Pattern videos

+ Add

Bright Pattern Contact Center Insurance Demo

More videos:

  • Review - Spring 2018 Release of Bright Pattern Call Center Software
  • Review - Bright Pattern Call Center Software Spring 2018 Release Webinar

Category Popularity

0-100% (relative to uContact and Bright Pattern)

uContact

Bright Pattern

Communication
82 82%
Communication
18% 18
VoIP
86 86%
VoIP
14% 14
Call Center Software
0 0%
Call Center Software
100% 100
Phone System
100 100%
Phone System
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare uContact and Bright Pattern

uContact Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
UContact offers an interactive voice response system, or IVR, that allows your team to take fewer calls and your customer to resolve their issue automatically. Rather than having customers call you and wait on hold to connect with a rep, an IVR provides an immediate response to customers when they dial your support line. This digital assistant lays out various options for...
Source: blog.hubspot.com

Bright Pattern Reviews

Best Call Center Software: The Complete List (2020 Update)
Bright Pattern is another cloud-based contact center software that will help you grow your business through improved productivity. They offer a fully-featured software that includes detailed reporting, management tools, CRM integrations, and a broad list of awesome features.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing uContact and Bright Pattern, you can also consider the following products

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

PhoneBurner - PhoneBurner is a cloud-based​ power dialer to boost sales productivity

NobelBiz OMNI+ - NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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