Software Alternatives, Accelerators & Startups

Ubuntu Unity VS BoldDesk

Compare Ubuntu Unity VS BoldDesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Ubuntu Unity logo Ubuntu Unity

A powerful blend of Ubuntu and Unity - to give you the most complete and cohesive Linux Desktop Experience.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • Ubuntu Unity Landing page
    Landing page //
    2023-03-05
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

Ubuntu Unity

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

BoldDesk

$ Details
paid Free Trial $12.0 / Monthly (For per agent)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Ubuntu Unity features and specs

No features have been listed yet.

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration

Analysis of BoldDesk

Overall verdict

  • BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why this product is good

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

Ubuntu Unity videos

Ubuntu Unity 23.10 - A Great Linux Distro - Review !

More videos:

  • Review - What happened to Ubuntu Unity??
  • Review - Ubuntu Unity: Ubuntu's Biggest Regret? (First Impressions)

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to Ubuntu Unity and BoldDesk)
Linux
100 100%
0% 0
Customer Support
0 0%
100% 100
File Manager
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Ubuntu Unity and BoldDesk.

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using Ubuntu Unity and BoldDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Ubuntu Unity and BoldDesk

Ubuntu Unity Reviews

We have no reviews of Ubuntu Unity yet.
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BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Social recommendations and mentions

Based on our record, Ubuntu Unity should be more popular than BoldDesk. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Ubuntu Unity mentions (5)

  • Omakub – Opinionated Ubuntu Setup
    > Ubuntu out of the box is not a great experience. I personally went with Linux Mint, because it doesn't try to push snaps and honestly the Cinnamon desktop is lovely and gets out of the way, a bit like XFCE but in some ways more polished: https://www.linuxmint.com/ It's nice that I don't even need custom scripts, it's pretty good out of the box. That said, contrary to popular opinion, I actually liked back when... - Source: Hacker News / about 1 year ago
  • The KDE desktop gets an overhaul with Plasma 6
    Unity is back. An enthusiast resurrected it and now it's an official Ubuntu flavour again: https://ubuntuunity.org/. - Source: Hacker News / over 1 year ago
  • Rethinking Window Management in Gnome
    > I wish Unity didn't die Hi from Unity on Ubuntu 23.04. I am running the Unity flavour: https://ubuntuunity.org/ It uses the latest Unity 7.7, released earlier this year: https://gitlab.com/ubuntu-unity/unity-x/unityx I run it on 3 or 4 machines, one of which has 2 screens and one of which has 3. Works great, scales well, handles modern Ubuntu just fine. I use it with the Waterfox browser, which integrates... - Source: Hacker News / almost 2 years ago
  • Rolling release between Arch and Rhino(Ubuntu based)
    I'm sorry, but Ubuntu Unity takes the cake for the best distro website https://ubuntuunity.org/. Source: about 2 years ago
  • Question about changing desktop environments
    Canonical dropped development of Unity in 2017 (if I remember correctly), but there is https://ubuntuunity.org/ which is not affiliated with Canonical. Source: about 2 years ago

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: almost 2 years ago

What are some alternatives?

When comparing Ubuntu Unity and BoldDesk, you can also consider the following products

nnn - Fast and resource-sensitive file manager for the terminal

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

jFileProcessor - A developers file manager.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

pcmanfm-qt - pcmanfm-qt is a QT port of PCManFM that is the default file manager for the LXQR desktop.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.