TutsPlus Reviews

Flynax Reviews

1. Multinash LLC

   | Director at Multinash LLC | about 4 years ago
   False advertising, poor performance, and difficult to work with.

   This is our honest review, from April 2nd, 2020, of the classifieds system Flynax created and also from our experience working with them. This review will contain 3 major negative points because we do not recommend the system nor the company.

   False advertising with iOS and Android apps. The classifieds app for iOS and Android has nothing to do with the web version. There are no filters, meaning if your category has 1000 ads, users of the apps will have to paginate all 1000 ads page-by-page.

   Poor performance The reason the software works well in their demos is that it has only 30 ads and 5 users. We have a database of a couple of thousands of ads plus a few hundred users and everything runs sluggish. We evaluated other platforms too and even Wordpress style sites can handle the same database without problems. This is also false advertising.

   Difficult to work with Staff members like John, David, and Viktor have a poor command of English but will be the ones responding to your tickets. Often, it feels their replies are pre-written because they don't address the topic. They also have a hard time understanding requirements and are slow to deliver. For example, a developer named Viktor was assigned a customization to allow the creation of a new type of form field (tag input, from bootstrap). After one month he showed us a hardcoded field and with hardcoded datasets, completely missing the point of the customization that was written in clear English. Also, 30 days to create a hardcoded form field? It's a 2h job.

   The business model of this company is to sell the script, and that's why after-sale services such as support and customizations are so bad. Knowing their product is inferior, they have written a harsh Refund Policy that you can check at https://www.flynax.com/flynax-software-eula.html#Refund-Policy.

   ---

   Official reply:

   Hello Multinash,

   You say that our mobile Apps have nothing to do with the web version, that is, they don't offer the functionality of the web script. You're absolutely right but for one thing - our site and the App description don't say anything that our mobile Apps offer the same functionality. You should have played with the mobile App free trial to see for yourself what it offers before the purchase. Moreover, we added a FAQ a long time ago to tell our customers and prospects what the Apps offer in terms of the features and functions - https://www.flynax.com/faqs.html#apps-functionality. We don't try to talk prospects into buying our script because we know that we might end up talking like this.

   Your statement about the script being slow is totally false. You think that you've been cheated and you try to find every fault with our script but what you say is not true because we've built a number of massive projects with thousands of listings and concurrent users and they work fine. We're not sure you set up your server correctly. For your information, Wordpress users switch to our script because we offer a specialized classifieds script that cannot work slower than Wordpress. You may find user feedback (by Jason Barbour) here - https://www.flynax.com/wordpress-classified-theme.html (We published it as it is without any corrections).

   In Flynax we're not writing articles, we're writing quality code; this is our priority. It was our fault that we got to your customization without clarifying the spec. Despite your discontent with our service you sent us a request for a customization; we're ready to bury the hachet and continue to build your project. This time, we are going to review and quote your last customization more carefully, and we won't get to it until we clarify every point in your spec.

   It is not true because we have a number of customers, who run a few licenses, and they keep getting ones as their projects thrive. The majority of companies offering intangible products offer the same refund policy. For this reason, we offer the free trial and Demo site so you could see for yourself if the script meets your requirements before the purchase.

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Flynax mentions (0)