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Tracktry VS parcelLab

Compare Tracktry VS parcelLab and see what are their differences

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Tracktry logo Tracktry

Tracktry provides global package tracking for all your shipments from eBay, Aliexpress, Gearbest. Just enter your tracking number to find where your parcel is right now.

parcelLab logo parcelLab

Our Operations Experience Management platform unlocks the potential of the post-sales experience, revolutionizing how people interact with your brand.
  • Tracktry Landing page
    Landing page //
    2023-08-03
  • parcelLab Landing page
    Landing page //
    2023-05-05

parcelLab is the leading Operations Experience Management platform globally.
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso.
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Tracktry

Website
tracktry.com
Pricing URL
Official Tracktry Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

parcelLab

Website
parcellab.com
Pricing URL
-
$ Details
paid
Platforms
REST API Web Browser Cross Platform Shopify Wordpress Magento WooCommerce Salesforce SAP Oracle Zendesk Freshdesk Trustpilot
Release Date
2014 August
Startup details
Country
Germany
State
Bayern
City
Munich
Founder(s)
Anton Eder
Employees
100 - 249
Edit details

Tracktry features and specs

No features have been listed yet.

parcelLab features and specs

  • Comprehensive Tracking
    parcelLab provides end-to-end tracking solutions, offering real-time updates and detailed information about the package's status, which can enhance customer satisfaction and reduce inquiries about order status.
  • Customizable Communication
    The platform allows businesses to personalize customer communications, including emails and notifications, to align with their brand voice and tone, which can help improve customer engagement and brand loyalty.
  • Order-to-Revenue Optimization
    parcelLab helps businesses optimize their post-purchase process to drive additional revenue through up-sell and cross-sell opportunities presented during the tracking journey.
  • Integration Capabilities
    Offers robust integration with various e-commerce platforms, ERP systems, and carriers, making it easier for businesses to implement without disrupting existing workflows.
  • Analytics and Insights
    Provides detailed analytics and reporting on delivery performance and customer behavior, enabling businesses to make data-driven decisions to improve their logistics operations.

Possible disadvantages of parcelLab

  • Cost
    The service can be relatively expensive, especially for small to medium-sized businesses, as it typically caters to larger enterprises with more complex logistics needs.
  • Implementation Complexity
    Integrating parcelLab with existing systems can be complex and may require significant time and technical resources, which could be a barrier for companies with limited IT capabilities.
  • Learning Curve
    Users may experience a learning curve when first adopting the platform, necessitating training or support to utilize all its features effectively.
  • Dependence on Third-Party Carriers
    parcelLab's performance is, to some extent, dependent on the reliability and update frequency of third-party carriers, which can occasionally result in delayed or inaccurate tracking information.
  • Potential Over-Informing
    While detailed notifications are generally beneficial, there is a risk of overwhelming customers with too many updates if not managed properly.

Analysis of parcelLab

Overall verdict

  • Yes, parcelLab is considered a good solution for post-purchase experience management.

Why this product is good

  • parcelLab offers robust features for enhancing customer communication, tracking and logistics visibility, and operational transparency. These aspects help businesses improve customer satisfaction and retention by ensuring a smooth and transparent post-purchase journey. The platform is also highly customizable, allowing companies to tailor the experience to their specific needs. Additionally, parcelLab integrates easily with various e-commerce systems, making it a flexible choice for many businesses.

Recommended for

  • E-commerce businesses looking to enhance customer experience post-purchase.
  • Companies aiming to improve operational efficiency and transparency in logistics.
  • Businesses seeking detailed analytics and insights on customer delivery experiences.
  • Brands that want customizable solutions to differentiate themselves from competitors.

Tracktry videos

+ Add

4PX Tracking with Tracktry

More videos:

  • Review - Yamato Japan Tracking with Tracktry
  • Review - Canada Post Tracking with Tracktry

parcelLab videos

+ Add

parcelLab in one minute

More videos:

  • Tutorial - How to drive 1687% more engagement than regular marketing? - Angus from parcelLab at eCommerce Expo
  • Review - The Largest Untapped Marketing Channel with Katharine Biggs - parcelLab

Category Popularity

0-100% (relative to Tracktry and parcelLab)

Tracktry

parcelLab

eCommerce
17 17%
eCommerce
83% 83
Shipping and Tracking
10 10%
Shipping and Tracking
90% 90
Web Application Bundler
21 21%
Web Application Bundler
79% 79
Logistics
100 100%
Logistics
0% 0

User comments

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What are some alternatives?

When comparing Tracktry and parcelLab, you can also consider the following products

Packstrack - We will tracking your package

Sendcloud - The all-in-one shipping platform for e-commerce

TrackingMore - TrackingMore provides the best multi-carrier shipment tracking API solution, which supports tracking across 1,300+ carriers and 80+ airlines.

AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.

PAQATO - The PAQATO After-Sales E-Commerce Solution is the growth driver that makes online stores successful for tomorrow.

TNT - Tracking - Use TNT Track & Trace for tracking all your TNT shipments – anytime and anywhere.

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