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Ticksy VS Helpware

Compare Ticksy VS Helpware and see what are their differences

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The platform for exceptional customer service at scale. featured
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Ticksy logo Ticksy

Simple, beautiful customer support.

Helpware logo Helpware

Amazing Customer Experiences. Together.
  • Ticksy Landing page
    Landing page //
    2023-10-14
  • Helpware Landing page
    Landing page //
    2022-12-22

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you’ll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Virginia, Kentucky, Ukraine, Philippines, Germany, Poland, Albania, Puerto Rico, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.

Ticksy features and specs

  • User-Friendly Interface
    Ticksy offers a clean and intuitive interface, making it easy for users to navigate and manage support tickets effectively.
  • Affordable Pricing
    Ticksy presents a cost-effective solution for small businesses and startups, providing essential features at a reasonable price.
  • Customizable Ticket Fields
    Users can customize ticket fields to meet their specific needs, improving the flexibility and relevance of support interactions.
  • Integration with Third-Party Apps
    Ticksy integrates with various third-party applications like Envato, allowing for seamless workflows and enhanced functionality.
  • Email Notification System
    The platform offers an effective email notification system to keep both support teams and customers updated on ticket statuses.

Possible disadvantages of Ticksy

  • Limited Advanced Features
    Compared to more robust ticketing systems, Ticksy lacks certain advanced features like automation and analytics, which could be a drawback for larger organizations.
  • Minimal Reporting Capabilities
    Ticksy provides limited reporting options, offering basic insights but lacking in-depth analytics for tracking support performance.
  • Scalability Concerns
    While suitable for small to medium-sized businesses, Ticksy might not cater to the needs of larger enterprises with complex support requirements.
  • No Mobile Application
    The lack of a dedicated mobile app can be inconvenient for support teams needing to manage tickets on-the-go.
  • Potential for Over-Simplicity
    For businesses looking for a comprehensive, feature-rich help desk solution, Ticksy's simplicity might not fully meet their expectations.

Helpware features and specs

  • Global Reach
    Helpware has a presence in multiple countries, enabling businesses to benefit from a diverse geographical reach and round-the-clock support.
  • Scalability
    The company offers scalable solutions that can grow with your business, making it suitable for both small startups and large enterprises.
  • Customized Solutions
    Helpware provides tailored services to meet the unique needs of each client, ensuring optimized and effective support.
  • Experienced Team
    With a skilled and experienced workforce, Helpware ensures high-quality service delivery and expertise across various industries.
  • Multi-channel Support
    Helpware offers support via various channels, including phone, email, chat, and social media, enhancing customer accessibility and convenience.
  • Technology Integration
    The company uses advanced technology and tools to streamline processes and improve efficiency, ensuring a seamless client experience.

Possible disadvantages of Helpware

  • Cost
    Services may be more expensive compared to smaller, regional service providers, which could be a barrier for very small businesses or startups.
  • Complex Onboarding
    The onboarding process can be intricate and time-consuming, requiring a significant investment of time and resources from the client.
  • Communication Barriers
    Despite their global reach, language barriers and time zone differences could pose challenges in communication and coordination.
  • Dependency on External Vendor
    Relying on an external service provider means that businesses could face risks related to vendor dependency, such as service interruptions or changes in pricing.
  • Customization Limitations
    While tailored solutions are available, there might be some limitations in customization based on the constraints of existing technology and resources.
  • Privacy Concerns
    Outsourcing sensitive customer data to an external company could raise privacy and data security concerns, especially in highly regulated industries.

Ticksy videos

+ Add

What is Ticksy?

Helpware videos

+ Add

Helpware | Future of Work - Alex Tereshchenko | Best Customer Support

More videos:

  • Review - Outsourced Customer Support For Your Business | How Outsourced Customer Support Works with Helpware

Category Popularity

0-100% (relative to Ticksy and Helpware)

Ticksy

Helpware

Customer Support
49 49%
Customer Support
51% 51
Help Desk
50 50%
Help Desk
50% 50
Customer Service
100 100%
Customer Service
0% 0
Live Chat
0 0%
Live Chat
100% 100

User comments

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What are some alternatives?

When comparing Ticksy and Helpware, you can also consider the following products

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

DeskMoz - DeskMoz Provides 24x7 Live Chat Agents for Your Website.

SupportYourApp - AI-Enhanced Customer Support Outsourcing

Thumbtack - When you need to hire someone — a landscaper, a DJ, anyone — Thumbtack finds them for you for free. Get estimates right now from pros ready to do the job.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ruby Receptionists - Ruby Receptionists is a live virtual receptionist and chat company used by various multinational organizations for the effective growth of the business.

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