Software Alternatives & Reviews

Themechi VS Pointel DCCM

Compare Themechi VS Pointel DCCM and see what are their differences

Themechi logo Themechi

Themechi is Free Online WordPress Theme and Plugins Detector

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Themechi Landing page
    Landing page //
    2019-06-20
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

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Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

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What are some alternatives?

When comparing Themechi and Pointel DCCM, you can also consider the following products

WPdetector - WPdetector is a free tool that helps users find out the theme and plugins used by a WordPress website. In short, it is a theme detector and a wp plugin detector. WP Detector also shows additional information about the website and its domain.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

WPThemeDetector - WordPress Theme Detector is a free tool that allows you to find details about a WordPress...

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

InspectWP - InspectWP is a website analysis tool and WordPress Theme & Plugin Detector.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!