Software Alternatives, Accelerators & Startups

Textnow.com VS Five9

Compare Textnow.com VS Five9 and see what are their differences

Textnow.com logo Textnow.com

It lets you text your friends, aka my only source of happiness

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Textnow.com Landing page
    Landing page //
    2022-03-09
  • Five9 Landing page
    Landing page //
    2023-05-12

Textnow.com

Pricing URL
-
Release Date
2009 January
Startup details
Country
Canada
State
Ontario
City
Waterloo
Founder(s)
Derek Ting
Employees
100 - 249

Textnow.com features and specs

  • Free Phone Number and Text
    TextNow provides users with a free phone number that can be used for texting and calling within the U.S. and Canada, helping users save on communication costs.
  • Wi-Fi Calling
    The service allows users to make calls over Wi-Fi, which can be beneficial for those in areas with poor cellular reception.
  • Cross-Platform Availability
    TextNow is available on various platforms, including iOS, Android, and web browsers, providing users with flexibility in how they access their messages and calls.
  • Affordable Premium Options
    TextNow offers premium plans at competitive prices, which include additional features like ad-free experiences and voicemail transcription.
  • Free Voicemail
    Users get access to a voicemail feature without additional charges, allowing them to receive and manage voice messages conveniently.

Possible disadvantages of Textnow.com

  • Ad-Supported Free Version
    The free version of TextNow includes ads, which can be distracting and may hinder the user experience for some people.
  • Limited International Calling
    While domestic services are free, international calling may incur charges, limiting its usefulness for users needing frequent global communication.
  • Variable Call Quality
    The quality of calls can vary depending on Wi-Fi or network conditions, leading to inconsistent call experiences.
  • Data and Privacy Concerns
    As with many free services, there are concerns about how TextNow handles user data and privacy, especially given that the app relies on ads.
  • Features Locked Behind Paywall
    Some of the more useful features, such as ad removal and call forwarding, require a premium subscription.

Five9 features and specs

  • Scalability
    Five9 provides a highly scalable cloud-based contact center solution that can grow with your business, accommodating small teams to large enterprises.
  • AI and Automation
    The platform leverages advanced AI and automation tools, such as predictive dialing and intelligent virtual agents, to streamline operations and improve efficiency.
  • Omni-Channel Capabilities
    Five9 enables seamless customer interactions across multiple channels including voice, email, chat, social media, and SMS, enhancing customer experience.
  • Integrations
    It offers robust integration capabilities with various CRM and business tools like Salesforce, Zendesk, and Microsoft Dynamics, facilitating a unified workflow.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface, making it easy for agents and administrators to navigate and use effectively.

Possible disadvantages of Five9

  • Cost
    Five9 can be relatively expensive compared to some other contact center solutions, making it less viable for very small businesses or startups.
  • Complex Setup
    Initial setup and configuration can be complex and may require significant time and technical expertise, which could be a barrier for smaller organizations.
  • Learning Curve
    Despite its user-friendly interface, the comprehensive features and customization options can present a learning curve for new users and require additional training.
  • Dependency on Internet
    Being a cloud-based solution, Five9 is highly dependent on a stable internet connection. Any disruptions in internet service can significantly impact its performance.
  • Support Response Time
    Some users have reported slower response times from Five9 support, which can be problematic for resolving urgent issues quickly.

Textnow.com videos

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Five9 videos

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

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Category Popularity

0-100% (relative to Textnow.com and Five9)
Communication
20 20%
80% 80
Group Chat & Notifications
Enterprise Communication
0 0%
100% 100
Social & Communications
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Textnow.com and Five9

Textnow.com Reviews

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Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.

Social recommendations and mentions

Based on our record, Textnow.com seems to be a lot more popular than Five9. While we know about 42 links to Textnow.com, we've tracked only 1 mention of Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Textnow.com mentions (42)

  • As of about 15 minutes ago, I am now homeless. What’s the best course of action from here?
    Textnow.com is one example for online texting, and I bet you could use it on public wifi. You can use a virtual phone number (VOIP) without fees from the site. Just hope this can help a little. Source: almost 2 years ago
  • I feel like my issues are seriously invalidated and minimized by my non-muslim/non-religious friends
    Have an independent phone service from others. You can get a SIM card for $5 U.S. (price at time of this writing) an unlocked phone -phone not linked to a phone carrier service - at textnow.com or you can get the free phone app from Google's Play Store or the Apple Store at https://www.textnow.com/downloads. If you have an locked phone (phone tied to a phone carrier service), than you may be able to ask a customer... Source: almost 2 years ago
  • Been homeless for 12 days, starting to lose hope
    As for the immediate future I highly recommend that you sign up for temporary employment agencies as soon as possible so that immediate employment can happen until you hear back from more permanent jobs. This forum's comprehensive guide can help give you guidance on signing up fast for SNAP benefits for food support, Medicaid for medical insurance, emergency shelter listings, transportation assistance, listings... Source: almost 2 years ago
  • Free or Low Priced Additional Phone Number
    I recently moved to Texas from SF. I have 3 phone numbers with out of state area codes: my cell phone with https://www.h2owireless.com/ (which uses AT&T), a google voice, and a textnow.com phone number. Source: about 2 years ago
  • Update: I found these texts on my husbands phone. I don’t know if I’m being paranoid or not. (35f 38m)
    There are apps like textnow.com that will give you a free phone number with free texting. You could use that to text her from a different number. If she responds you'll know that your number was blocked on her phone. Source: about 2 years ago
View more

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 3 years ago

What are some alternatives?

When comparing Textnow.com and Five9, you can also consider the following products

Talk360 - Talk360 is a best-in-class communication utility that offers a convenient way to connect with loved ones globally.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

TextNow - TextNow is a mobile virtual network operator (MVNO) that provides a free phone service to users by using other cellular networks coverage.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

aTalk - An encrypted instant messaging with video call and GPS features for android.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs