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TeamViewer VS HelpDesk

Compare TeamViewer VS HelpDesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

TeamViewer logo TeamViewer

TeamViewer lets you establish a connection to any PC or server within just a few seconds.

HelpDesk logo HelpDesk

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.
  • TeamViewer Landing page
    Landing page //
    2023-05-10
  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.

With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.

All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.

TeamViewer features and specs

No features have been listed yet.

HelpDesk features and specs

  • Integrations: Zapier, LiveChat and more
  • Collaboration Tool: Private notes, Multiple mailboxes
  • Ticket management: Tags, Configurable views
  • Automation: Automated assignment, Canned responses
  • Analytics and Reporting: Ticket satisfaction and more
  • Personalize your app: Custom domain

TeamViewer videos

+ Add

Teamviewer Remote Access - How to use and Review

HelpDesk videos

+ Add

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

Category Popularity

0-100% (relative to TeamViewer and HelpDesk)

TeamViewer

HelpDesk

Remote Desktop
100 100%
Remote Desktop
0% 0
Help Desk
0 0%
Help Desk
100% 100
Remote PC Access
100 100%
Remote PC Access
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using TeamViewer and HelpDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare TeamViewer and HelpDesk

TeamViewer Reviews

  1. First Organization

    TeamViewer is a beginner-friendly, feature-rich remote desktop management tool that boasts exceptional security features, an intuitive user interface, and a great selection of extra screen sharing and conferencing tools.

    🏁 Competitors: Microsoft Teams, AnyDesk
    👍 Pros:    Beginner-friendly interface
    👎 Cons:    Could be expensive for some
Top Remote Desktop Software for Gaming
TeamViewer is one of the most well-known remote desktop software worldwide. As one of the fastest remote desktop for gaming solutions, TeamViewer is unique in delivering support in more than 30 languages.
Source: cloudzy.com
10 Best Teamviewer Alternatives
The first remote access program that comes to mind when looking for an alternative to Teamviewer is Anydesk. The office of this company is also located in Germany and it is believed that the founders of Anydesk are former employees of Teamviewer.
Source: medium.com
Top 10 Duet Display Alternatives (Free and Paid) Reviewed | 2022
Duet Display vs TeamViewer: The app allows you to monitor devices remotely and is a bit different than Duet Display Therefore, it is obvious that you can use Team Viewer to add a second screen to your computer. The process is quite simple as you just need to download and install the app and you can remotely transfer the screen.
Source: mediapeanut.com
Top 10 Android Remote Access Tools
TeamViewer is considered by many to be the best remote access software Android users can obtain. The tool requires a bit more effort to set it up, but the advanced feature set and performance make it worth your time. While the free version is stable for personal use, businesses that want to implement TeamViewer need to purchase a paid subscription. The tool is great for...
Source: www.helpwire.app
15 Best Parsec Alternatives [Remote Desktop Tools] in 2022
TeamViewer is an app that allows remote access and control to any desktop and mobile platform. It gives you access to any computer or mobile device and allows you to operate them as if you are there. It is a great alternative to Parsec as you can access your gaming PC through your mobile phone or any device of your choice and will be able to play your games from there easily.
Source: phreesite.com

HelpDesk Reviews

We have no reviews of HelpDesk yet.
Be the first one to post

Social recommendations and mentions

Based on our record, HelpDesk seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

TeamViewer mentions (0)

We have not tracked any mentions of TeamViewer yet. Tracking of TeamViewer recommendations started around Mar 2021.

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: 10 months ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: about 2 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: about 3 years ago

What are some alternatives?

When comparing TeamViewer and HelpDesk, you can also consider the following products

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LogMeIn - LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile...

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

join.me - Instant screen sharing. Instant Aha!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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