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SupportYourApp VS Userdeck

Compare SupportYourApp VS Userdeck and see what are their differences

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SupportYourApp logo SupportYourApp

AI-Enhanced Customer Support Outsourcing

Userdeck logo Userdeck

Copy. Paste.Customer support. Embedded support software for your website
  • SupportYourApp Landing page
    Landing page //
    2022-09-14

SupportYourApp is a support-as-a-service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.

Our mission is to create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.

Reasons to Count On Us

  • Over 15 years of experience
  • 1200+ professionals on our team
  • 60+ operational languages
  • PCI/DSS Level 1 Service Provider
  • ISO/IEC 27001:2013 certified
  • GDPR-, CCPA-, and HIPAA-compliant
  • Refined processes for onboarding, learning, and human development
  • Customer-focused consultants with exceptional language skills

Our Services Include, But Are Not Limited To:

  • Customer support (Front desk, Tier 1)
  • Technical support (Tier 1-3)
  • Social media customer service
  • CX services
  • AI-powered support teams
  • System setup and Integration
  • Reception desk services
  • Back-office services (data entry, content moderation & enrichment)
  • KYC & ID verification
  • Data annotation
  • Staff augmentation (web & software developers, UX/UI designers, QA)

Every company is different and requires a unique experience. That’s why we don’t offer one-fits-all solutions, but approach every client individually. We are all diverse, but we have one goal – to support people. We support. You grow.

  • Userdeck Landing page
    Landing page //
    2021-10-09

SupportYourApp features and specs

  • Multilingual Support
    SupportYourApp offers support services in multiple languages, allowing businesses to cater to a global audience and enhance customer satisfaction across different regions.
  • Scalability
    The service is scalable, which means it can grow with your business needs. Whether you're a startup or an established enterprise, SupportYourApp can adjust its offerings to suit your customer service demands.
  • Tech Expertise
    Focuses on providing support for tech products, meaning their agents are generally well-equipped to handle technical questions and offer a better customer experience for software and tech companies.
  • Data Security
    Offers high standards of data security, ensuring that client interactions and data are kept safe, which is crucial for maintaining customer trust.
  • Integration Capabilities
    Provides robust integration with various CRM and helpdesk software, making it easier for businesses to unify their customer service operations.

Userdeck features and specs

  • Easy Integration
    Userdeck provides simple integration options that allow businesses to seamlessly add help desk and customer support functionalities to their websites.
  • Customizable Knowledge Base
    The platform offers a customizable knowledge base feature that helps businesses create organized and useful self-service resources for their users.
  • Multi-Channel Support
    Userdeck supports multiple communication channels, enabling customer interactions via emails, chat, and more, enhancing customer service efficiency.
  • User-Friendly Interface
    The interface of Userdeck is intuitive and easy to navigate, ensuring that both customers and support teams can use it without extensive training.

Possible disadvantages of Userdeck

  • Limited Advanced Features
    Compared to larger customer support platforms, Userdeck may lack some advanced features and integrations that big enterprises might require.
  • Pricing
    The cost of subscription plans may be a concern for small businesses or startups with limited budgets.
  • Scalability
    Userdeck may face challenges in scalability for rapidly growing businesses that require handling a high volume of customer interactions.
  • Customization Limitations
    While it offers basic customization options, it might not meet the specific, complex customization needs for some businesses.

SupportYourApp videos

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"We are all supporters"

Userdeck videos

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Category Popularity

0-100% (relative to SupportYourApp and Userdeck)

SupportYourApp

Userdeck

Customer Support
85 85%
Customer Support
15% 15
Help Desk
83 83%
Help Desk
17% 17
CRM
100 100%
CRM
0% 0
Customer Service
71 71%
Customer Service
29% 29

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What are some alternatives?

When comparing SupportYourApp and Userdeck, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ticksy - Simple, beautiful customer support.

HelpNinja - Simple & Affordable help desk

Zervicio - Customer Support Services

Outbound Apps by Intercom - Embed apps right inside your messages

kookdokoo - Kookdokoo is business communication app helps businesses to connect Suppliers and Customers to share product details and images for product promotions.

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