We have separate applications for support staff and clients to meet their specific needs. For clients, the goal is to share their screen and receive help quickly and easily. For support staff, the goal is to not only see the client's screen, but also to have access to previous events, involved colleagues, and the amount of time spent on the issue. By having separate applications, we can ensure that each side has access to the specific features and tools they need to achieve their goals efficiently and effectively.
TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.
Airfoil - This software is from the Rogue Amoeba company, built to run on Mac and Windows platforms. It’s an audio-based software that allows the computers sound to play over a network device. Read more about Airfoil.
AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.
SoundWire - SoundWire does audio mirroring (audio cast). You can use any music player on your PC or laptop like Spotify, YouTube, or iTunes and stream low-latency live sound over WiFi directly to your Android device.
droidVNC-NG - VNC server app for Android that does not require root privileges.
Stream What You Hear - Stream What You Hear.