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Support Hero VS Wannadocs

Compare Support Hero VS Wannadocs and see what are their differences

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Support Hero logo Support Hero

Educate your customers through self-help support

Wannadocs logo Wannadocs

Wannadocs is a Knowledge Base management system. We can help you build an internal knowledge base for your team and hosted product docs for your customers, all within the same awesome UI. Start to increase user satisfaction today!
  • Support Hero Landing page
    Landing page //
    2023-07-31
  • Wannadocs Landing page
    Landing page //
    2021-11-15

Build a stunning, easy-to-manage product docs To create a high-quality knowledge base, you need to focus on creating content, we make a lot of efforts to save you from technical details and give you access to the best solutions in supporting your customers.

Knowledge Base Portal The Portal is a knowledge management system for content producers. It's the heart of the Wannadocs that is available only for knowledge base owners and editors. Here you will create and edit articles, see Analytics, manage Project settings and Team.

  1. Content Nesting: Articles and categories can be deeply nested. Try drag and drop it!

  2. Rich Embeds: Figma, Airtable, Codepen, Github, Typeform, YouTube, Vimeo.

  3. Content Importing Import content directly from Notion, Google Docs, Github Wiki.

See all Portal features ✨

Knowledge Base Website The Website is a knowledge base that is available for content consumers. It's a result of your content creation. Fast and robust, mobile-friendly, and SEO-optimized application. Here your customers or colleagues will get your Knowledge Base.

  1. Fast Loading: Content compressed and cached. High Google PageSpeed results!

  2. Popular Translations: English, Russian, German, French, Spanish, Portuguese, and Ukrainian.

  3. Content Delivery Network: Uploaded images stored in the CDN that allows getting articles faster.

See all Website features ✨

Support Hero

Website
supporthero.com
Pricing URL
Official Support Hero Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Wannadocs

Website
wannadocs.com
Pricing URL
Official Wannadocs Pricing
$ Details
paid Free Trial $10.0 / Monthly (Unlimited views, Multi-languages, 100 articles, 1 GB storage)
Platforms
Browser Web
Release Date
2020 October
Edit details

Support Hero features and specs

  • User-Friendly Interface
    Support Hero offers an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise.
  • Knowledge Base Insights
    The platform provides detailed analytics and insights into how your knowledge base is being used, helping teams to improve content and understand user needs.
  • Customizability
    Support Hero allows for a high degree of customization, enabling businesses to match the tool’s appearance and functionality with their branding and operational needs.
  • Seamless Integration
    Support Hero integrates smoothly with various third-party applications and platforms, thereby enhancing its utility and effectiveness within existing workflows.
  • Self-Help Features
    The software offers robust self-help capabilities, reducing the workload on support teams by empowering users to find answers independently.

Possible disadvantages of Support Hero

  • Cost
    The subscription model can be expensive for small businesses or startups, especially if advanced features are needed.
  • Learning Curve
    Despite its intuitive design, some users may find certain advanced features complex to implement initially, requiring time to fully understand and utilize them.
  • Limited Offline Access
    The reliance on internet connectivity can be a limitation for users who need access to their knowledge base offline.
  • Feature Set
    While the tool offers many features, some users may find it lacking specific functionalities that are available in more comprehensive support systems.
  • Scalability Issues
    As businesses grow, there might be limitations in scaling Support Hero’s capabilities to match enterprise-level needs efficiently.

Wannadocs features and specs

  • Editor
  • Markdown
  • Export to PDF
  • SEO Optimized Content
  • Analytics
  • SSL Certificates
  • Integrations
    Intercom, Chatra, etc
  • Cloud-based
  • Self Hosted
  • Branding
    Logo, Favicon, theme color management
  • Team Management
    Owner or Editor roles
  • Multiple Languages
    English, Russian, Ukrainian, German, French, Spanish, Portuguese
  • Variations Management
  • Embeds
    Figma, Airtable, Codepen, Github, Typeform, YouTube, Vimeo, etc
  • Drag & Drop Interface
  • Hotkeys
  • Importing
    Notion, Google Docs, Github Wiki
  • Custom Domain
  • Custom CSS
  • Custom JS
  • CDN Delivery
  • Mobile first
  • Responsive Design
  • Search Functionality
  • Robots.txt
  • Sitemap.xml

Support Hero videos

No Support Hero videos yet. You could help us improve this page by suggesting one.

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Wannadocs videos

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How to create a new project in Wannadocs?

More videos:

  • Demo - Wannadocs Demo

Category Popularity

0-100% (relative to Support Hero and Wannadocs)

Support Hero

Wannadocs

Customer Support
100 100%
Customer Support
0% 0
Knowledge Base
0 0%
Knowledge Base
100% 100
Help Desk
100 100%
Help Desk
0% 0
Documentation
0 0%
Documentation
100% 100

User comments

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What are some alternatives?

When comparing Support Hero and Wannadocs, you can also consider the following products

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

SkipFlag - AI knowledge base that builds itself from your communication

AI Software LLC - AI Software LLC with offices in Michigan and California provides enterprise level custom software development and staff augmentation services

phpMyFAQ - phpMyFAQ is a world’s most popular mobile-friendly, feature-rich and open-sources FAQ software that uses PHP 5.

Dealspotr - Dealspotr is like Wikipedia for deals.

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