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Support.com Nexus VS Five9

Compare Support.com Nexus VS Five9 and see what are their differences

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Support.com Nexus logo Support.com Nexus

Support.com Nexus Agent Support is cloud-based tech support software that integrates with your existing customer service suite.

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Support.com Nexus Landing page
    Landing page //
    2023-08-04
  • Five9 Landing page
    Landing page //
    2023-05-12

Support.com Nexus features and specs

No features have been listed yet.

Five9 features and specs

  • Scalability
    Five9 provides a highly scalable cloud-based contact center solution that can grow with your business, accommodating small teams to large enterprises.
  • AI and Automation
    The platform leverages advanced AI and automation tools, such as predictive dialing and intelligent virtual agents, to streamline operations and improve efficiency.
  • Omni-Channel Capabilities
    Five9 enables seamless customer interactions across multiple channels including voice, email, chat, social media, and SMS, enhancing customer experience.
  • Integrations
    It offers robust integration capabilities with various CRM and business tools like Salesforce, Zendesk, and Microsoft Dynamics, facilitating a unified workflow.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface, making it easy for agents and administrators to navigate and use effectively.

Possible disadvantages of Five9

  • Cost
    Five9 can be relatively expensive compared to some other contact center solutions, making it less viable for very small businesses or startups.
  • Complex Setup
    Initial setup and configuration can be complex and may require significant time and technical expertise, which could be a barrier for smaller organizations.
  • Learning Curve
    Despite its user-friendly interface, the comprehensive features and customization options can present a learning curve for new users and require additional training.
  • Dependency on Internet
    Being a cloud-based solution, Five9 is highly dependent on a stable internet connection. Any disruptions in internet service can significantly impact its performance.
  • Support Response Time
    Some users have reported slower response times from Five9 support, which can be problematic for resolving urgent issues quickly.

Support.com Nexus videos

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Five9 videos

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Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

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Category Popularity

0-100% (relative to Support.com Nexus and Five9)

Support.com Nexus

Five9

Communication
3 3%
Communication
97% 97
Enterprise Communication
5 5%
Enterprise Communication
95% 95
Call Center Software
6 6%
Call Center Software
94% 94
VoIP
4 4%
VoIP
96% 96

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Support.com Nexus and Five9

Support.com Nexus Reviews

We have no reviews of Support.com Nexus yet.
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Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Support.com Nexus seems to be a lot more popular than Five9. While we know about 62 links to Support.com Nexus, we've tracked only 1 mention of Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Support.com Nexus mentions (62)

  • Our Tech Service/Support is Garbage
    Always has been, always will be shit. It was actually not too bad when support.com was the vendor way back. Despite the scummy ways they got customers, they were competent enough to reliably get the job done so long as your stores internet didn't suck. However, it was never the same after the lawsuit and then OD changed vendors. Source: almost 2 years ago
  • 🥹
    I've been doing it for probly 20-ish years, I went to school for 8 months at a tech learning center, but these days you can learn everything I do by studying for a certification called the CompTIA A+ and can probly do it for 1/10 of what I paid for school forever ago ($1000 for learning materials and testing vouchers vs the $11,000 I paid for school in 2001). I started by working remote for support.com then worked... Source: about 2 years ago
  • Technical Support Position offering just over minimum wage, and requires you to provide your own equipment...
    Wow, I didn't realize support.com was still around. Source: about 2 years ago
  • Model RAC2V1K Wireless Drops Out at Specific Times of the Day
    Ahh, ok thank you, that makes sense why it was such a short call. This is why I asked on a forum; my friend worked for support.com for awhile so I know how many times the generic "turn it off and on" actually fixes a lot of problems, but it's just annoying for me when I can grasp what a power button is lol. Source: over 2 years ago
  • 5upport .com instead of support .com pose any issues?
    I see. That could be an issue then with support.com from a PR perspective. Overall, SEO wise using different spellings of words is fine and many companies do it, but you really need to take a holistic look and decide if you plan to go beyond just SEO for your marketing. Overall, I'd pick something a bit shorter and less likely to get me into legal issues with the other company, but that choice is yours in the end. Source: about 3 years ago
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Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 3 years ago

What are some alternatives?

When comparing Support.com Nexus and Five9, you can also consider the following products

HoduCC - HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

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