Software Alternatives, Accelerators & Startups

Support.com Nexus VS CloudTalk

Compare Support.com Nexus VS CloudTalk and see what are their differences

Support.com Nexus logo Support.com Nexus

Support.com Nexus Agent Support is cloud-based tech support software that integrates with your existing customer service suite.

CloudTalk logo CloudTalk

Work locally, grow globally
  • Support.com Nexus Landing page
    Landing page //
    2023-08-04
  • CloudTalk Landing page
    Landing page //
    2021-10-05

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

CloudTalk

$ Details
paid Free Trial $25.0 / Monthly
Platforms
Browser Windows Mac OSX Linux iOS Android
Release Date
2018 March

Support.com Nexus features and specs

No features have been listed yet.

CloudTalk features and specs

  • Call Recording: Yes
  • International Numbers: Yes
  • Automated Call Distribution: Yes
  • Interactive Voice Response: Yes
  • Call Forwarding: Yes
  • Click to Call: Yes

Support.com Nexus videos

No Support.com Nexus videos yet. You could help us improve this page by suggesting one.

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CloudTalk videos

CloudTalk - video review & short demo

More videos:

  • Review - Getting Started with CloudTalk - Phone System Overview
  • Review - LiveAgent + CloudTalk - Integration Overview
  • Review - How CloudTalk helped Boataround grow from a start-up to a world leader
  • Demo - We are Launching Our Remastered CloudTalk Go Application

Category Popularity

0-100% (relative to Support.com Nexus and CloudTalk)
Communication
3 3%
97% 97
Call Center Software
100 100%
0% 0
VoIP
0 0%
100% 100
Enterprise Communication

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Support.com Nexus and CloudTalk

Support.com Nexus Reviews

We have no reviews of Support.com Nexus yet.
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CloudTalk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With CloudTalk, inbound calls are routed to agents best suited to solve the customer's issue. This eliminates call transfers, which can add friction to the customer...
The Top 9 Aircall Alternatives: How Do They Compare?
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.
Source: www.dialpad.com
7 Best Cloud PBX Solution for Small to Medium Business
CloudTalk is a consolidated cloud-based phone system with an integrated call center platform. It’s built to work with modern business tools, helpdesk, and eCommerce stores, which helps to streamline client-to-business communication. The most popular monthly plan starts at $20 and can be upgraded depending on your needs.
Source: geekflare.com
Top successful VoIP business phone system providers in the market
CloudTalk is an online VoIP business phone system mainly built for startups and enterprises. It uses state of the art VoIP technology in order to deliver the advanced call center management and call routing. However, the platform comes up with some of the detailed statistics for better performance monitoring. In the pricing part, CloudTalk offers plans that are bundled...
Source: talkroute.com

Social recommendations and mentions

Based on our record, Support.com Nexus seems to be more popular. It has been mentiond 62 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Support.com Nexus mentions (62)

  • Our Tech Service/Support is Garbage
    Always has been, always will be shit. It was actually not too bad when support.com was the vendor way back. Despite the scummy ways they got customers, they were competent enough to reliably get the job done so long as your stores internet didn't suck. However, it was never the same after the lawsuit and then OD changed vendors. Source: about 1 year ago
  • 🥹
    I've been doing it for probly 20-ish years, I went to school for 8 months at a tech learning center, but these days you can learn everything I do by studying for a certification called the CompTIA A+ and can probly do it for 1/10 of what I paid for school forever ago ($1000 for learning materials and testing vouchers vs the $11,000 I paid for school in 2001). I started by working remote for support.com then worked... Source: about 1 year ago
  • Technical Support Position offering just over minimum wage, and requires you to provide your own equipment...
    Wow, I didn't realize support.com was still around. Source: about 1 year ago
  • Model RAC2V1K Wireless Drops Out at Specific Times of the Day
    Ahh, ok thank you, that makes sense why it was such a short call. This is why I asked on a forum; my friend worked for support.com for awhile so I know how many times the generic "turn it off and on" actually fixes a lot of problems, but it's just annoying for me when I can grasp what a power button is lol. Source: over 1 year ago
  • 5upport .com instead of support .com pose any issues?
    I see. That could be an issue then with support.com from a PR perspective. Overall, SEO wise using different spellings of words is fine and many companies do it, but you really need to take a holistic look and decide if you plan to go beyond just SEO for your marketing. Overall, I'd pick something a bit shorter and less likely to get me into legal issues with the other company, but that choice is yours in the end. Source: about 2 years ago
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CloudTalk mentions (0)

We have not tracked any mentions of CloudTalk yet. Tracking of CloudTalk recommendations started around Mar 2021.

What are some alternatives?

When comparing Support.com Nexus and CloudTalk, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Contaque - Contaque is a call center solution which embraces internet and open source technology that integrates with existing voice and data systems.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

HoduCC - HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.