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Support.com Nexus VS Ansapoint

Compare Support.com Nexus VS Ansapoint and see what are their differences

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VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Support.com Nexus logo Support.com Nexus

Support.com Nexus Agent Support is cloud-based tech support software that integrates with your existing customer service suite.

Ansapoint logo Ansapoint

Telecom traffic software tools to help you design and analyse your telephone networks and call centers. Licences for lifetime use with free upgrades.
  • Support.com Nexus Landing page
    Landing page //
    2023-08-04
  • Ansapoint Landing page
    Landing page //
    2021-09-24

Support.com Nexus features and specs

No features have been listed yet.

Ansapoint features and specs

  • Specialized Programming Language
    Ansapoint is built on Erlang, which is a programming language designed for highly scalable, fault-tolerant systems, making it an excellent choice for real-time systems.
  • Scalability
    Erlang's lightweight process model and its ability to distribute across multiple nodes facilitate easy scalability for large applications.
  • Fault Tolerance
    The language's features, like 'let it crash' philosophy and hot code swapping, provide high fault-tolerance, ensuring system robustness and minimal downtime.
  • Concurrency Support
    Erlang's concurrency model is robust and simplistic, enabling efficient handling of multiple processes simultaneously.

Possible disadvantages of Ansapoint

  • Steep Learning Curve
    The syntax and functional programming paradigm of Erlang can be complex and challenging for developers unfamiliar with them.
  • Limited Libraries and Tools
    Compared to more mainstream languages, Erlang has fewer third-party libraries and development tools, which may limit productivity.
  • Smaller Community
    The smaller user base means fewer community resources, less documentation, and potentially fewer opportunities for peer support.
  • Performance Overhead
    While suitable for certain applications, Erlang might not be the best choice for tasks that require intensive computation due to its performance overhead.

Category Popularity

0-100% (relative to Support.com Nexus and Ansapoint)

Support.com Nexus

Ansapoint

Communication
41 41%
Communication
59% 59
Enterprise Communication
47 47%
Enterprise Communication
53% 53
Call Center Software
36 36%
Call Center Software
64% 64
VoIP
100 100%
VoIP
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Support.com Nexus and Ansapoint

Support.com Nexus Reviews

We have no reviews of Support.com Nexus yet.
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Ansapoint Reviews

Best Call Center Software: The Complete List (2020 Update)
Ansapoint is a forecasting tool that helps call centers predict how many agents they need in order to handle their call volume. It presents the analytics in reports and graphs.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Support.com Nexus seems to be more popular. It has been mentiond 62 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Support.com Nexus mentions (62)

  • Our Tech Service/Support is Garbage
    Always has been, always will be shit. It was actually not too bad when support.com was the vendor way back. Despite the scummy ways they got customers, they were competent enough to reliably get the job done so long as your stores internet didn't suck. However, it was never the same after the lawsuit and then OD changed vendors. Source: almost 2 years ago
  • 🥹
    I've been doing it for probly 20-ish years, I went to school for 8 months at a tech learning center, but these days you can learn everything I do by studying for a certification called the CompTIA A+ and can probly do it for 1/10 of what I paid for school forever ago ($1000 for learning materials and testing vouchers vs the $11,000 I paid for school in 2001). I started by working remote for support.com then worked... Source: about 2 years ago
  • Technical Support Position offering just over minimum wage, and requires you to provide your own equipment...
    Wow, I didn't realize support.com was still around. Source: about 2 years ago
  • Model RAC2V1K Wireless Drops Out at Specific Times of the Day
    Ahh, ok thank you, that makes sense why it was such a short call. This is why I asked on a forum; my friend worked for support.com for awhile so I know how many times the generic "turn it off and on" actually fixes a lot of problems, but it's just annoying for me when I can grasp what a power button is lol. Source: over 2 years ago
  • 5upport .com instead of support .com pose any issues?
    I see. That could be an issue then with support.com from a PR perspective. Overall, SEO wise using different spellings of words is fine and many companies do it, but you really need to take a holistic look and decide if you plan to go beyond just SEO for your marketing. Overall, I'd pick something a bit shorter and less likely to get me into legal issues with the other company, but that choice is yours in the end. Source: about 3 years ago
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Ansapoint mentions (0)

We have not tracked any mentions of Ansapoint yet. Tracking of Ansapoint recommendations started around Mar 2021.

What are some alternatives?

When comparing Support.com Nexus and Ansapoint, you can also consider the following products

HoduCC - HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Contaque - Contaque is a call center solution which embraces internet and open source technology that integrates with existing voice and data systems.

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