Software Alternatives & Reviews

StepShot VS Malcolm App

Compare StepShot VS Malcolm App and see what are their differences

StepShot logo StepShot

Make knowledge sharing more time-efficient!

Malcolm App logo Malcolm App

Improve your customer servicing in minutes with Malcolm! At your service.
  • StepShot Landing page
    Landing page //
    2023-09-28
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

StepShot

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March

StepShot features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

StepShot videos

StepShot - How to use it and what it does!

More videos:

  • Demo - StepShot Pro Quick Video Demo
  • Tutorial - Getting Started with StepShot Guides - FULL Tutorial

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to StepShot and Malcolm App)
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Training & Education
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing StepShot and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

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What are some alternatives?

When comparing StepShot and Malcolm App, you can also consider the following products

Dozuki - Dozuki is a web-based tool for creating and distributing step-by-step documentation.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

DocGen - Static website generator

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

openSourceCM - Web-based legal document processing and contract management

Zendesk Support - Social Customer Support and Help Desk and Ticketing