Simple incident response management system that alerts you of your incidents before your customers do.
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Spike.sh might be a bit more popular than Hiver. We know about 6 links to it since March 2021 and only 5 links to Hiver. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I am Kaushik, Co-Founder of Spike.sh We build Spike.sh to be a very simple incident alerting alternative to Pagerduty. I had put shown this community what we had built 2 years ago as well (https://news.ycombinator.com/item?id=24503585) It didn't get a lot of attention. eh! I started Spike.sh (https://spike.sh) because I always thought the potential of incident management is a lot lot more. There are numerous... - Source: Hacker News / about 2 years ago
Me and the team at https://spike.sh are incident management nerds. Its rare to find people interested in this practice. I usually keep my ears to the ground finding Incident management nerds, its not easy though. Open to collaborate on content, practices, experiments, and in general of how different engineering and non-engineering teams across the world instill and follow incident management practices. - Source: Hacker News / about 2 years ago
I've looked at different tools so far and found they either targeted a different audience (xMatters), did not have enough features (spike.sh), were expensive (OpsGenie Standard subscription), or had to many features (Icinga2). Source: about 2 years ago
Is spike.sh similar to what pagerduty do ? Source: over 2 years ago
I'm currently trying out spike.sh and it's an excellent product for the money. Source: over 2 years ago
Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome. Source: 12 months ago
If you're u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace. Source: about 1 year ago
You might want to check out Hiver. It's built on top of Gmail, it's really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty cost-effective against Zendesk. Source: about 1 year ago
Hey I was wondering if you considered trying Hiver since you mentioned that all CX operations were conducted out of Gmail. Hiver's a support solution that works on top of Gmail UI and is therefore really easy to use. Full disclosure: I work with the content team at Hiver. Source: over 1 year ago
I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too. Source: over 1 year ago
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